What are the responsibilities and job description for the Sales Coordinator position at Star International Holdings?
Description
Our growing Chain and International business units are in need of an organized and skilled communicator and problem solver to join our team as a Sales Coordinator. We need an enthusiastic individual to provide group sales and service support to the Chain and International Sales Teams. The Sales Coordinator will act as a liaison between internal departments (and customers), including; Sales, Customer Service, Parts and Service, Engineering, Finance and Manufacturing. The Sales Coordinator will be well-trained in product knowledge on ALL brands within the Group which is critical to offer quick and accurate assistance and solutions.
Summary of Job Duties:
- Assist in coordination of field service issues and solutions and track\communicate resolution to all stakeholders as needed
- Track service issue trends for potential warranty and customer impact for analysis.
- Work with Tech Service, Quality, Production and Engineering for short and long-term solutions
- Assist in resolution of non-common issues such as delivery schedules, back orders, late shipments etc. Identify trends and suggest resolution strategies as necessary
- Maintain pricing and generate quotes at the direction of the sales team using AutoQuotes. Track active quote status, e.g. expiration dates. Convert all current quotes over to a common format
- Cooridinate test and prototype units, track and report progress. Flag key dates for follow-up
- Work with manufacturing to prioritize compromised shipping schedules and communicate to all stakeholders
- Collect new business opportunities, gather all pertinent information and distribute to sales team for follow-up
- Assist outside sales in coordinating customer visits and making internal preparations for a great customer experience.
- Active in product development and assist as needed
- Provide requested data form current sales reports to identify trends
- Assist in pricing development
- Other duties assigned as required
Requirements
Job Requirements:
- Bachelor’s Degree in a business-related field preferred
- Proven experience in customer support, sales support and technical service roles
- Self-motived, self-starter capable of communicating and expediting information and solutions to “non-common” issues between internal departments, outside sales personnel and customers
- Strong communication skills and active listening; able to remain professional and courteous at all times
- Experience managing multiple projects from inception to completion
- Experience with highly matrix organization
- Strong experience with MS Office (Word, Excel, Power Point, Access)
- Knowledge of our current reporting and internal systems is required
- Required work location – Smithville, TN
Due to this being a key position within the organization, this position will be a Salary – Exempt role with on-call responsibilities and occasional travel to customer events/shows.
