DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

SUBSIDY BEHAVIORAL HEALTH LIAISON
1818 E Sky Harbor Circle North Phoenix, AZ 85034

Salary: $25.2500 HRLY/$52,520.00 Salary 

Grade: 19

Closing Date: January 15, 2024

This position assists children and their families in navigating the behavioral health (BH) system so the children served by the Subsidy Program receive needed behavioral health services. In addition, this position leads in providing training on navigating the behavioral health system and assists subsidy parents with the formal appeals process established by the Arizona Department of Behavioral Health Services.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Assist in training and enhancing the knowledge of subsidy specialists as well as field specialist on the subsidy program. Ensuring that specialists have the skills necessary to provide accurate and quality customer service to
  the families served by the program. Work with Learning & Development to create, edit, and update job guides
  and user manuals applicable to the subsidy program.
  
• Provides customer service when answering/making phone calls for subsidy children needing behavioral health services. Provides technical and resource assistance to DCS Subsidy Specialist, Subsidy Supervisor, Adoptive and Guardianship Parent(s) state wide on how to obtain behavioral health services and expected standards of behavioral health service delivery. Networks with parents and community groups on Behavioral Health services and Adoption and Guardianship subsidy procedures.
  
• Assists Subsidy Specialist and Subsidy Supervisors with recognizing quality of care issues regarding behavioral health services and assist in taking any necessary action. These actions could include issue resolution with BH providers, clinical discussion with Integrated Health Plans to determine the appropriate intensity and level of BH services, and assisting Adoptive and Guardianship Subsidy Parent(s) with the appeal process through BH.
  
• Collaborate with internal DCS staff and external stake holders (integrated health plans) in order to trouble shoot issues that arise involving behavioral health services for subsidy children such as delay in services, denial of 15
  medically necessary behavioral health services, or difficulties with filling psychotropic medications due to non-
  clinical reasons.
  
• Confers with professionals in multiple state agencies, to ensure children can receive required services timely,
  participate as a community liaison as it relates to the DCS Subsidy Program. Assist families to develop appeals actions in cases where required BH services are not being provided or where any inadequate level of services
  are being provided.
  
• Coordinates the Complaint/Grievance process through Subsidy. Receives complaints/grievances from adoptive/guardianship parent(s), and sends them to the Adoptions Manager to resolve. Coordinates with Attorney General (AAG) and Office of Administrative Hearings (OAH) on subsidy appeals. Gathers information for the appeal, consulting with the AAG, and testifies at the OAH hearing as required.
  
• Other duties as assigned as related to the position.
  

Knowledge of:

• Arizona Health Care Cost Containment System (AHCCCS)/Medicaid Health Plan operations and requirements, including requirement of the federal Early Periodic Screening Diagnostic & Treatment (EPSDT) program
  
• Adoption/Guardianship Subsidy Program including Arizona Revised Statute, state and federal policies
  
• Health Care Administration as is relates to children in foster care, adoption, and guardianship
  
• Arizona Department of Behavioral Health Services (ADBHS) policies and procedures and Behavioral Health Services available under Medicaid
  

Skills in:

• Verbal and written communication
  
• Establishing and maintaining interpersonal, community and group relationships
  
• Interpreting a variety of data to include medical information
  
• Leading and mentoring
  
• Project management
  

Ability to:

• Think critically and problem solve
  
• Recognize patient-related problems based on review of documents
  
• Multi-task and stay organized
  
• Input and track data accurately and timely
  

The ideal candidate will have a Bachelor's Degree in Social Work, Psychology or related field and 2 years experience in Arizona's Behavioral Health System. Knowledge of Medicaid behavioral health service array and the Child Family Team (CFT) process is preferred.

The ability to secure and maintain an Arizona Fingerprint Clearance Card, and the ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.  Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2903.  Requests should be made as early as possible to allow sufficient time to arrange the accommodation. 

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Having trouble applying for this position?

Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.