Customer Service Specialist Sr

Working Title: Customer Service Specialist Sr

Job Class: Customer Service Specialist, Senior

Agency: Prof Educator Licensing Std Bd

• Job ID: 87363
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 07/08/2025
• Closing Date: 07/22/2025
• Hiring Agency/Seniority Unit: Prof Educator Licensing Std Bd / Prof Educ Lic Std Bd - AFSCME
• Division/Unit: PELSB / PELSB Customer Service
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: (Required for AFSCME)
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to (1) provide general information and assistance to customers and (2) to prepare applications for processing by licensing specialists. Responsibilities Include:

• Provides technical support and services to external customers both over the phone and in person.
• Review, sort, and route incoming correspondence, applications, and requests for information. Scan documents for use in storing, tracking, and retrieving.
• Processes all bounce-back emails that were undeliverable in the PELSB General Email Box.
• Reviews and processes Center for Educator Licensing (CEL) and Educators online requests.
• Provide backup support with the processing of paper checks to ensure there is no backlog of checks.
  
  

Minimum Qualifications

• Customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction
  
  

Knowledge of:

• Data entry procedures and systems, such as Microsoft Office or similar data entry systems.
• Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents.
  
  

Skill in data entry sufficient to:

• Maintain accurate records and reports
• Locate Identify and correct data entry errors
  
  

Ability to:

• Accurately input, verify, and edit electronic data
• Communicate in a variety of formats to gather and relay information with tact and diplomacy
  
  

Preferred Qualifications

• Knowledge of licensure process for teachers, related service personnel, and administrators to ensure applicants are applying for the appropriate licensure.
• Knowledge of licensing operating systems including Access, PLD, Center for Educator Licensing (CEL) and Educators sufficient to process work accordingly.
• Experience with the licensing process sufficient to answer technical licensing questions
  
  

Additional Requirements

This position requires successful completion of the following:

It is the policy of PELSB that all candidates submit a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Criminal History Check, Employment Reference Check, & Education/License Verification.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Teresa Mills at teresa.mills@state.mn.us or 651-201-2428.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Teresa Mills at teresa.mills@state.mn.us.

About Prof Educator Licensing Std Bd

https://www.mnstandards.org/pelsb-about/

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.