What are the responsibilities and job description for the Technology Solutions Specialist position at State of South Carolina?
The South Carolina Office of Regulatory Staff (ORS) represents the public interest of South Carolina in utility regulation for the major utility industries – electric, natural gas, telecommunications, water/wastewater, and transportation – before the Public Service Commission (PSC), the court system, and state and federal regulatory bodies. Additionally, the ORS houses the state’s Energy Office, Broadband Office, Equipment Distribution Program (EDP), and has responsibility for oversight of railroad safety and natural gas pipeline safety in South Carolina.
The Technology Solutions and Outreach team delivers responsive technical support, implements solutions that enhance the functionality and user experience of agency systems and applications, and ensures information security and compliance. The team collaborates closely with the SC Division of Technology Operations (DTO), which provides shared services and support to ORS. The Technology Solutions Specialist will perform duties in the following categories:
Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or an equivalent combination of education and practical experience. Relevant experience includes office automation and technology, direct support of end users (remote and in-person), and installing, operating, maintaining, and supporting hardware, software, and basic networking issues.
Demonstrated knowledge and competency in MS Windows, Microsoft 365, SharePoint Online, Teams, and OneDrive administration. Knowledge of Active Directory and user/group policy management. Experience developing training materials or end-user documentation. Effective written and oral communication. Strong communication skills with the ability to explain technical issues to non-technical users. Ability to develop and maintain positive and productive working relationships.
Professional certifications in project management, networking, and cybersecurity are highly desirable. Familiarity with SCDIS-200 standards and other state or federal cybersecurity frameworks. Experience working with or within state government IT environments or shared service models like South Carolina’s DTO. Hands-on experience with IT service management platforms like ServiceNow or BossDesk, Archer, or other GRC (Governance, Risk, Compliance) tools. Proven ability to create and manage automated workflows (e.g., using Power Automate, SharePoint).
The Technology Solutions and Outreach team delivers responsive technical support, implements solutions that enhance the functionality and user experience of agency systems and applications, and ensures information security and compliance. The team collaborates closely with the SC Division of Technology Operations (DTO), which provides shared services and support to ORS. The Technology Solutions Specialist will perform duties in the following categories:
- Microsoft 365 & SharePoint Solutions - Analyze business needs and develop efficient, automated solutions that improve collaboration and productivity throughout the agency. Create and share user guides, videos, and other training methods to support the adoption and use of technology solutions and resources.
- Operational Support System (OSS) - Design and implement the OSS to provide structured, streamlined support management. Develop and refine catalog items and efficient workflows. Actively monitor ticket activity to ensure responsive resolutions.
- Information Security & Compliance - Collaborate with DTO Security Analyst and General Counsel to develop agency security and privacy strategies. Contribute to policy development aligned with SCDIS-200 standards, address audit findings, manage POAMs in Archer, and provide proactive risk guidance. Assist with the agency's annual cybersecurity training program in MySCLearning.
- Endpoint & Software Administration (as needed) - Provide support in the imaging and setup of devices, basic licensing tasks, access control, and issue resolution.
- Technical Support & Escalation (as needed) - Provide troubleshooting for hardware/software issues. Assist in the escalation of issues to DTO via ServiceNow.
- Vendor & Asset Coordination - Assist in tracking IT assets and coordinate with external vendors for equipment and service-related issues as needed.
South Carolina is a great place to live and work! The State of South Carolina offers its employees generous benefits and a healthy work-life balance.
FOR YOU, YOUR FAMILY, AND YOUR FUTURE
15 days sick leave
15 days annual leave
13 paid holidays
Paid parental leave
Military leave
Health coverage including prescriptions
Dental
Vision
Life insurance
Long-term disability
Flexible spending accounts
Adoption assistance
Retirement plan
Supplemental retirement savings plan
FOR YOU, YOUR FAMILY, AND YOUR FUTURE
15 days sick leave
15 days annual leave
13 paid holidays
Paid parental leave
Military leave
Health coverage including prescriptions
Dental
Vision
Life insurance
Long-term disability
Flexible spending accounts
Adoption assistance
Retirement plan
Supplemental retirement savings plan
Demonstrated knowledge and competency in MS Windows, Microsoft 365, SharePoint Online, Teams, and OneDrive administration. Knowledge of Active Directory and user/group policy management. Experience developing training materials or end-user documentation. Effective written and oral communication. Strong communication skills with the ability to explain technical issues to non-technical users. Ability to develop and maintain positive and productive working relationships.
- Position requires limited travel to include evening and/or out-of-town meetings.
- Individuals should be capable of safely lifting up to 20 pounds and will be expected to spend extended periods sitting at a workstation.
- Must possess a valid driver's license.
- All ORS employees are required to attend ethics training annually for continued employment.
- All ORS employees are prohibited from owning equity in regulated utilities.
- Work hours are Monday-Friday, 8:30 am - 5:00 pm.
- Remote work is not available, and employees work in-office at 1901 Main Street, Columbia, SC 29201.
