DSHS DVR Rehabilitation Technician 1

DVR Rehabilitation Technician 1

Are you passionate about making a difference in people's lives? The Division of Vocational Rehabilitation (DVR) has an opportunity for a permanent Rehabilitation Technician to provide outstanding customer service to support our Vocational Rehabilitation Counselors (VRC’s) in Spokane, Washington.

You will be the first line of contact for applicants with disabilities that seek to achieve competitive employment and you'll provide assistance performing a diverse range of functions in areas such as; direct customer service, client orientations, eligibility preparation, and monitoring service delivery plans.

Join us in empowering individuals with disabilities to achieve their career goals. Apply today to become a vital part of our mission-driven team, dedicated to transforming lives by assisting individuals with disabilities to fully participate in their communities through meaningful employment.

Some of what you'll do:
 

• Conduct interviews with potential customers to explain VR programs
• Process application Information and schedule client appointments to meet with VRC’s
• Assist in collecting diagnostic information to be used in determining eligibility 
• Assist VRC’s in monitoring customer progress towards achieving their employment goals  
• Gather information needed for the VRC to develop the Individual Plan for Employment, including assistance contacting, and selecting vendors
• Register vendors that provide goods and services to DVR customers
• Prepare correspondence to customers, vendors, and others
• Maintain electronic and paper case files
• Assist with general office coverage and support, including answering telephones, providing reception, distributing mail, and other similar tasks       

Preferred knowledge, skills and abilities: 

• Can develop and maintain effective working relationships
• Experience working with people with disabilities
• Experience using MS Word, Outlook, and internet browsers
• Record keeping experience
• Strong written, verbal, and interpersonal communication skills
• Can organize and track large volumes of caseload information and related documentation within defined timeframes
• Team player who understands the importance of collaboration with community partners and co-workers

Who should apply?
Professionals with two years of college-level coursework AND one year of experience providing direct customer service in a non-retail environment.
 
Or
Additional related experience and education could substitute the year for the above.

Please note: Employees within the Division of Vocational Rehabilitation, DSHS, must meet mandatory training requirements specified by the Division of Vocational
Rehabilitation policy.
   
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.


Questions? Please contact recruiter Georgina Pringle at Georgina.Pringle@dshs.wa.gov or call the main Talent Acquisition line at (360) 725-5810 and reference job number 08428.  Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle
 
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

 

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Salary : $3,477 - $4,632