Collections Specialist

Sterling Search Partners is helping a Birmingham client with its search for a Collections Specialist. We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. The ideal candidate will be responsible for managing overdue accounts, negotiating payment arrangements, and ensuring timely collection of outstanding debts while maintaining positive customer relationships.

Key Responsibilities:

• Contact customers to collect payments on overdue accounts via phone, email, and in writing.
• Maintain accurate records of customer interactions and payment arrangements.
• Negotiate payment plans and settlements in line with company policies.
• Review accounts for delinquency and determine appropriate collection actions.
• Monitor and report on accounts receivable status and collections performance.
• Collaborate with internal departments to resolve customer disputes and issues.
• Prepare and send out collection letters and notices.
• Stay updated on collection laws and regulations to ensure compliance.
• Provide excellent customer service and maintain a professional demeanor during all interactions.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree in finance, business, or related field preferred.
• Previous experience in collections, accounts receivable, or customer service.
• Strong communication and negotiation skills.
• Proficient in Microsoft Office Suite and accounting software.
• Ability to work independently and manage time effectively.
• Detail-oriented with strong analytical skills.