What are the responsibilities and job description for the Leasing Specialist position at Steward + Helm Corporate?
Description
Job Overview:
The Leasing Specialist is responsible for generating leads, while selling and renewing apartment leases in accordance with Company and Fair Housing guidelines. Additionally, the primary role of this position includes professionally and personally greeting prospects, demonstrating the features & benefits of the property, and securing lease agreements.
Key Responsibilities:
- Respond to internet leads, answer prospect calls, schedule appointments, conduct property tours, and promote community features.
- Greet visitors (residents, future residents, and internal team members) and deliver high quality customer service.
- Maintain prospect traffic and leasing data. Assist with other computer data entry as necessary.
- Inspect units for move-ins to ensure units are ready and prepare move in packets for new residents.
- Assist with planning and hosting of resident functions and special events.
- Collect application fees, deposits, and rent.
- Prepare and submit resident application materials for approval.
- Follow up with prospects after viewing homes or submitting applications.
- Prepare service requests.
- Prepare move-in / move-out notices, inspections, or procedures.
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.
Requirements
Qualifications:
- High School Diploma.
- Minimum of one (1) year of customer service/sales experience.
- Working knowledge of property management software such as Onesite.
- Computer proficiency in Microsoft Office.
- Ability to read, write, and communicate effectively.
Competencies:
- Ability to be prompt and timely daily.
- Professional appearance.
- Respectful of the boundaries of confidentiality, fair housing laws, and safety.
- Sales skills.
- Excellent written and verbal communication skills.
- Must demonstrate tact and diplomacy.
- Ability to multitask and able to switch between tasks with frequent interruptions throughout the day.