Patient Accounts Associate

We are partnering with our client to assist with their search for a Patient Accounts Associate. Our client is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. They work to deliver the highest standards of care, advance the science of the developing brain, and empower parents, professionals and policymakers to support children when and where they need it most.

The Patient Accounts Associate works closely with the clinical and administrative teams to ensure services are billed appropriately and timely. The Patient Accounts Associate is responsible for liaising with patients and families regarding payments and insurance inquiries in order to maintain exceptional collection rates throughout the practice.

Responsibilities:

• Process all payments in the electronic medical record (EMR) system
• Manage all billing related documentation including invoices, credit card authorizations, fee tickets, and consents
• Manage all open balances, payment plans, follow-up and escalation to ensure accounts are consistently up to date
• Provide high quality customer service in daily interaction with patients and families
• Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians as needed
• Review daily transactions and process all corrections
• Review weekly productivity and open balance reports for accuracy
• Liaise with insurance companies on patients’ behalf when necessary
• Manage high priorities and multi-task in a fast-paced work environment
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information
• Assist with training of new support staff and provide team coverage when necessary
• Other responsibilities as assigned

Qualifications:

• Bachelor’s Degree or 1-2 years of relevant work experience
• Prior experience in an administrative or customer service role preferred
• Applicants with experience in mental health billing preferred
• Strong interpersonal, communication, and customer service skills
• Excellent judgment and creative problem-solving skills, including conflict resolution
• Ability to appropriately handle sensitive information with discretion
• Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff

The anticipated salary range for this position is $48,600 - $52,000 annually. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.

Special Considerations:

All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with our client, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by our client.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location

Salary : $48,600 - $52,000