What are the responsibilities and job description for the Call Center Representative position at Stony Brook Administrative Services?
Job Summary:
Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed.
Essential Job Function
- Answer large volume of calls promptly
- Screen all calls for urgency and handle all calls with confidence, compassion and efficiency
- Schedules patient appointments and diagnostic testing for all providers.
- Collect and verify patient demographic information as well as verify insurance when appropriate.
- Accurately records patient messages and routes them to the provider or appropriate team member.
- Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.
Category
Medical Receptionist
Exempt/Non-Exempt
Non-Exempt
Location
Cardiology- NSC East Setauket
Full-Time/Part-Time
Full-Time
Position Requirements
Qualifications:
- High School Diploma.
- Superior level of medical office experience and organizational skills.
- Team player and the ability to multi-task.
- Possess exceptional interpersonal skills and phone etiquette that demonstrates compassion and empathy with the practice’s patients
- 2 years medical office clerical is required.
- Ability to accurately type 40 words per minute
Physical Demands: Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard.
Shift
Days
Tags
Generous PTO, health, dental, and vision coverage as well as 401 (k) and free life insurance.
Salary Range
$17-$25 per hour
Position
Call Center Representative
Open Date
3/21/2024
Salary : $17 - $25