Insurance Benefits Verification Specialist

Job Summary:

The Insurance Benefits Verification Specialist plays a crucial role in the fertility practice by ensuring accurate insurance coverage for patients. This position requires strong attention to detail, excellent communication skills, and a deep understanding of insurance policies and procedures. Part of this role is patient facing. It will require money collection and financial conversations with the patients.

Essential Job Functions:

• Rotate weekends and holidays as necessary
• Booking appointments (eIVF)
• Updating patient demographics/Insurance
• Verify patient insurance eligibility and coverage for fertility treatments and procedures
• Update patient records with insurance verification information
• Collecting patient out-of-pocket costs and co-payments.
• Communicate insurance information to patients in a clear and concise manner
• Answer patient questions regarding insurance coverage
• Stay current on changes in insurance regulations and policies that affect fertility

Qualifications:

• High school diploma or equivalent
• Effective Communication and Listening Skills
• Working knowledge of Electronic Medical Records and other Software
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Front Desk experience in Physician Practices
• Strong understanding of medical insurance terminology and procedures.
• Ability to display compassion towards patients and coworkers
• Strong problem resolution skills
• Ability to work independently and as part of a team.
• Flexible Schedule