FIELD INSTALLATION AND SERVICE TECHNICIAN

Description

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers’ shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million software activations globally, we power the biggest digital networks for the world’s largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results. 

STRATACACHE values our employees – in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We’ll be happy to tell you more during the interview process!

We are hiring for a Field Installation & Service Technician to provide client installation and post-installation service of our digital signage solutions, as well as providing on-site support services in a break/fix capacity. This includes mounting of commercial grade displays and media players in wide variety of configurations, physical network installation and troubleshooting at client sites, and troubleshooting of any issues that occur while provisioning new site or repairing existing site solution. This position requires professional behavior and interaction with all members of client team and STRATACACHE support services as well as the installation work provided. Our reputation depends on a high standard of workmanship. There will be substantial travel via driving and/or flying required that may come with very short notice. Punctuality and reliability are essential needs of the position.

Principal Accountabilities:

• Perform On-site technical support of STRATACACHE digital signage applications
• Perform On-site installation of STRATACACHE digital signage applications
• Ability to work with industry standard display technologies (displays, video connections, network connections)
• Ability to work with a team or individually
• Ability to clearly articulate to support team members issues encountered onsite and what was done to resolve them
• Ability to follow installation documentation.
• Ability to come up with solutions to unforeseen problems as work is done and provide feedback to project stakeholders regarding those solutions.
• Additional duties may be assigned, as needed.

Qualifications

• High School diploma or equivalent
• Some construction or digital signage installation experience a plus
• Ability to communicate and interface with customers in a professional manner
• Some experience dealing with construction general contractors
• Ability to travel and work remotely from project sites as necessary
• Excellent written and verbal communication skills
• Ability to work within documentation applications. (Word, Excel, email, other cloud based solutions)
• Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Ability to interact professionally with senior internal and external personnel
• Ability to be dispatched to a customer site with relatively short notice (24-48 hours)

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.