What are the responsibilities and job description for the Desktop Support Technician II position at Strategic Systems Inc?
Job Description
Job Title: Desktop Support Technician II
Location: 1354 Clifford Avenue Loves Park IL 61111
Duration: 3 months Contract to hire
Shift timings: M-F 8 am-5 PM MST
Pay rate: $25.00/hr on w2 without benefits.
Job Description
Deskside Support Role | 1354 Clifford Avenue, Loves Park, IL 6111| Compucom Conversion Salary with benefits 24-26 $ |
Top 2 Skills Deskside and Customer Service, M-F 8 am-5 PM MST.
Depot Support Role troubleshooting of hardware and software images, IMAC tasks, Support of non-standard images, smart hands, concierge services | no on-call. A , Network certification is a plus
Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other co-workers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in enterprise environment.
Salary : $25 - $0
