What are the responsibilities and job description for the Concierge Manager position at Stratton Amenities?
Position: Concierge Manager
Stratton Amenities, a premier provider of luxury front desk concierge and amenity management services, is seeking a dedicated and dynamic individual to join our team as a Concierge Supervisor and Trainer. This hybrid role requires a commitment to providing the ultimate hospitality experience and a passion for establishing enduring relationships with clients, managing hospitality teams, and delivering top-tier hospitality services in the Dallas Region. This role involves 25% travel and focuses on both concierge supervision and training and development of our teams.
Mission:
To cultivate excellence in hospitality by empowering our associates, delighting our clients, residents, and guests, and fostering enduring relationships with all stakeholders.
Essential Duties and Primary Responsibilities:
Develop and maintain strong client relationships through regular, face-to-face meetings, ensuring client and employee satisfaction.
Conduct and arrange weekly meetings to discuss operational excellence and continuous improvement.
Oversee the recruitment, hiring, and onboarding of new associates and properties, ensuring they align with our values and standards.
Act as a liaison between clients and internal teams, guaranteeing the successful execution of services.
Lead and inspire associates to achieve optimal service goals and ensure the overall performance of the assigned region.
Respond to and manage emergency situations promptly and efficiently.
Design and implement comprehensive training and development programs to enhance employee skills and performance.
Evaluate the effectiveness of training programs and modify them as needed to ensure continuous learning and development.
Travel as needed to various locations to conduct training sessions and oversee regional operations.
Key Skills & Proficiencies:
High Emotional Intelligence (EQ)
Exceptional listening, communication, and leadership skills
Ability to foster a positive work culture and promote teamwork
Creative, confident, and efficient with a dedication to continuous improvement
Extremely disciplined, organized, and goal-driven
Requirements:
Proven experience as a supervisor or manager in hospitality or a related field, with a focus on client-focused solutions.
Exceptional time and project management skills, with a keen attention to detail and adherence to deadlines.
Strong verbal and written communication skills.
Experience in the hotel or hospitality industry is a plus.
Travel Requirement:
This role requires 50% travel to manage, supervise, and train teams across different locations.
Stratton Amenities is an equal opportunity employer, and we value diversity and inclusion in our workforce. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, gender, disability, or any other protected status.
