What are the responsibilities and job description for the Front Desk Concierge (Part-Time/Weekends) position at Stratton Amenities?
Stratton Amenities, a leader in luxury concierge services, offers hotel-style front desk solutions for upscale apartments and condominium buildings. Our mission is to deliver unparalleled hospitality to our associates, residents, and clients, crafting a welcoming and refined experience for all.
We are on the lookout for part-time Front Desk Concierges who are not only passionate about providing exceptional hospitality but also excel in creating memorable guest experiences. If you are energetic, friendly, and professional, with a knack for making every interaction special, we invite you to join our team.
Why Join Us?
- Be part of a fun and supportive work environment.
- Competitive compensation.
- Opportunities for rewards based on performance and achievements.
Shifts Available:
- Part-time positions with flexible scheduling options.
Position Requirements:
- Strong verbal and written communication skills.
- Excellent problem-solving abilities.
- A sense of pride and ownership in your work and the property.
- Quick and genuine responses to residents and guests requests.
- Minimum of two years in the hospitality industry.
- Outstanding interpersonal skills and exceptional guest service capabilities.
- Organized, proactive, and self-motivated with a positive attitude.
- Professional appearance and demeanor.
- Ability to make quick, effective decisions under pressure.
Main Responsibilities:
- Warmly greet and assist residents and visitors.
- Go above and beyond to meet and exceed residents' and guests' expectations.
- Build and maintain positive relationships with residents, vendors, and contractors.
- Exhibit professional telephone etiquette.
- Manage guest packages accurately, ensuring prompt delivery and conducting package audits.
- Oversee lobby and surveillance for resident safety and security.
- Support scheduling and management of amenities requests (e.g., transportation, move-ins, reservations).
- Maintain confidentiality of resident information.
- Availability to work flexible hours, including nights, weekends, and holidays.
Experience Requirements:
- Proven experience in hospitality, upscale customer service, or retail, demonstrating exceptional service delivery.
Stratton Amenities is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer, welcoming applications from all qualified individuals.
