What are the responsibilities and job description for the Lodging Front Desk Agent position at Stratton Mountain?
Seasonal (Seasonal)
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
Additional perks & benefits for year round employees
POSITION SUMMARY
Stratton Mountain Resort is currently seeking friendly, guest service providing, Front Desk Agents to join the Lodging team. The Front Desk Agent will be working out of both The Black Bear Lodge and The Welcome Center. Agents are responsible for checking guests in and out of their lodging reservations, giving general information about the area, and answering the PBX phone system. Agents are expected to always deliver exceptional service. This is a full-time seasonal position, paid at $20.00/hr.
ESSENTIAL DUTIES
EDUCATION & EXPERIENCE REQUIREMENTS
Education: Highschool Diploma or equivalent preferred
Experience: Previous customer service experience preferred
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
- Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
- Free or discounted multi-resort dependent season passes
- Free or discounted IKON pass
- Discounted golf & fitness center memberships
- Employee childcare rates & discounted seasonal programs
- Retail F&B discounts
- Friends & family tickets
- Onsite medical clinic
- Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
- 401(k) plan with company match
- Discounted tuition plan
- Paid parental leave
- Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees
POSITION SUMMARY
Stratton Mountain Resort is currently seeking friendly, guest service providing, Front Desk Agents to join the Lodging team. The Front Desk Agent will be working out of both The Black Bear Lodge and The Welcome Center. Agents are responsible for checking guests in and out of their lodging reservations, giving general information about the area, and answering the PBX phone system. Agents are expected to always deliver exceptional service. This is a full-time seasonal position, paid at $20.00/hr.
ESSENTIAL DUTIES
- Check guests in and out of Stratton lodging
- Anticipate and take appropriate action surrounding guest issues
- Prepare welcome packets for arrivals when necessary
- Answer phone calls from guests; includes answering the PBX phone system
- Give general information about the resort
- Keep the front desk area tidy
- Sell select products to guests
- Assist guests with rates and information regarding their visit
- Other duties as assigned by Front Desk Management
EDUCATION & EXPERIENCE REQUIREMENTS
Education: Highschool Diploma or equivalent preferred
Experience: Previous customer service experience preferred
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- Must be 18 years of age or older
- Strong computer skills
- Excellent communication skills
- Ability to multitask & delegate tasks as needed
- Flexible work schedule
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer
Salary : $20
Front Desk Manager
BBL Hospitality -
Troy, NY
Front Desk Receptionist
Rezolut -
Cohoes, NY
Hotel Front Desk Clerk
DelMonte Hotel Group -
Troy, NY
