Warranty coordinator

Style Crest has a 50-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.

We have an opportunity available for an individual who is customer focused and detailed oriented to join our warranty team to process warranty claims and resolve warranty issues.

As a Warranty Coordinator, you will perform a variety of responsibilities which include the following :

• Receives, analyzes and processes HVAC product warranty claims from the Style Crest customer base in compliance with the established product warranty and company policies.
• Resolves product warranty issues and claim status inquiries by phone or e-mail from both internal and external customers.

Handles special agreement processing. Trains customers on electronic claim processing.

• Assists with the creation of and / or modification of documents pertaining to warranty such as Service Policy Guide and Extended Service Contracts including applications, warranty claims, electronic claim filing documents, etc.
• Reviews weekly denied report for resolution / reporting. Assigns out of policy claim costs to applicable GL, corrects, and resubmits claim for processing.

Creates and reports to appropriate vendor items Style Crest should be reimbursed for.

• Reviews daily claims to ensure proper codes and determines if complete. Manually approves file for processing. Reviews reports from vendor and enters results in the system.

Registers products in appropriate system(s).

Works with technical services for reporting requests and corrections. Works with the vendor’s warranty group for removal of eligibility on scrapped units.

Works with vendors to ensure that Style Crest claims are processed promptly.

Contacts the warehouses about claims (received / not received), status of parts returned, and e-mails failed parts lists to warehouses.

Contacts the sales center or warehouse regarding incorrectly invoiced parts / units sold by Style Crest when found.

Supports our installed A / C program by taking service reports from homeowners and OEM’s. Provides initial review and assessment, servicer response and warranty / OEM bill-back as needed.

Prior experience working in a similar role that requires attention to detail, adherence to policy and procedures, customer service mentality and the ability to work in challenging customer situations.

This role requires accurate data entry skills, proficient Microsoft Office skills, and the ability to learn new processes and our internal systems quickly.

Knowledge of HVAC is a plus.

To learn more about our company please visit us at : https : / / www.stylecrestinc.com

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

PI244506671

Last updated : 2024-08-01