What are the responsibilities and job description for the Hotel front desk clerk position at Suburban Extended Stay?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
$12 - $13 hourly
Responsibilities :
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Field customer complaints when necessary
Qualifications :
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school graduate, GED recipient, or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
About Company
1529 Old Brodhead Road
Monaca, PA, 15061
Last updated : 2024-06-27
Salary : $12 - $13
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