Front Desk Clerk

Join Our Team Today!

The Embassy Suites Downton Pittsburgh is an urban, energetic, and inspired hotel with an Industrial flare. Located in the heart of the financial district. Located minutes form the theater district, strip district, and all three sports stadiums, The Embassy provides the ideal accommodation for business and leisure travelers. The 25 story, 225 Suite room property has over 6000 square feet of flexible meeting and banquet space. Featuring American style cuisine and located on the 25th Floor, Ollies Gastropub is a beautiful sky top restaurant that look over PNC Park and the downtown area. Minutes away to downtown business, cultural and social venues such as The Heinz History Museum, Andy Warhol Art Museum, Rivers Casino, and much more! Our Team is dedicated to delivering exceptional experiences as well as making sure we provide guest with genuine lasting memories of our lovely city, and we want you to join!

Thrive here with our comprehensive Benefits Package-featuring:

Employee contributed health, dental, and vision.

Hilton Travel Perks

PTO and Holiday pay after qualifying period.

Owned and operated by Indus Hospitality the Embassy Suites Downtown Pittsburgh is located at 535 Smithfield Street, Pittsburgh, PA

Job Title: Guest Service Representative                                              Hotel Department:  Front Desk

Specific Duties:

• Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors;
• Efficiently coordinates daily arrivals and departures including special requests;
• Follow hotel’s cash handling procedures;
• Keeping front office neat and organized and communicating daily activities to appropriate departments;
• Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations;
• Responds to and directs emergency situations and security issues to management immediately;
• Report to supervisor any health, safety, or hazard issues;
• Ensures that health and safety standards are maintained with the front desk both employee and guest perspective;
• Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures;
• Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk;
• Attends meetings and training as requested;
• Responsible for proper key control;
• Must wear uniform and nametag;
• Must comply with hotel and brand standards; 
• Ensures compliance of all company policies and procedures;
• Work closely with the sales team and capitalize on all revenue;
• Have good understanding of PMS system;
• Be willing to work any shift and fill in when other associates are not able to work;
• Continue working until the next shift arrives;
• Send a daily end of shift activity to Supervisor and copy to General Manager;
• Must embrace the Mission, Values and Vision of Indus.
• Maintain personal cleanliness.

• Other Duties and Responsibilities as may be designated:
• Qualifications: High School or GED (or high school student working towards high school diploma), must be able to add, subtract, multiply and divide.
• Education/Experience:  Customer services experience/hotel front desk experience preferred.
• Language Skills:  Excellent interpersonal/communication and customer service skills.  Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
• Equipment/Computer Expertise:  General knowledge of computers.
• Physical Demands:  Light lifting of guest’s shipments up to 0-25 pounds, standing up to 8 hrs.
• Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.