Training Specialist

Summit Companies has built a portfolio of premier fire protection companies which collectively provide our customers with a complete set of services designed to protection buildings, assets, and people. Since 1999, Summit has been a leader in the fire and life safety space. Our experience and capabilities create a one-stop-shop solution for fire detection and fire suppression on a local and national scale. From our local community-based branches to our national accounts team, we're built to serve our customers. At Summit Companies, we take pride in safeguarding our customers' most valuable assets.

As part of our shared services team, Summit Companies seeks experienced Training Specialists to join our team. Training Specialists assist in the training and development of SOPs as it relates to information systems, related systems, and the employees who perform the duties that utilize these systems. You will provide complete training to share your expertise in ways that motivate others. Organizational skills and a positive attitude are important qualities that you have to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

Responsibilities

• Represent the organization to the outlying locations; providing structured and friendly customer service.
  • Act as the face of the organization during the training period for acquired and developing process implementation.
• Work with Salesforce Administrators to identify and implement process and functionality improvement within Salesforce.
• Assist in the development of SOPs and training curriculum for entry into existing ERP/CRM and related information systems.
• Ensure the accuracy of data entry for acquisitions.
• Collaborate and identify efficiencies administrative operating procedures.
• Responsible for the onboarding/training of the following administrative duties: billing, dispatching, work order generation, etc.
• Responsible for all system platform training for new employees, as well as rolling out updates/changes in system function as thy arise.
• Assist in the development of ongoing training schedules for existing team members.
• Communicate with team members regarding training schedules and procedural changes.
• Travel to various offices for onsite training when needed and as directed (up to 65% domestic travel requirement).
  • Work well independently from a home-based office on non-traveling days.

Skills

• Fire Protection industry experience or service industry experience, highly preferred.
  • Basic knowledge of Fire Extinguisher, Fire Alarm, Monitoring and Security, and/or Pre-Engineered systems.
• Experience with Salesforce, required;
  • successful applicant will train on functionality and processes within the internal systems.
• Proficient in MS Office, required.
• Experience with ERP/CRM systems; Preferred experience utilizing the Sage 300 Software: Accounts Receivables.
• Proven experience providing training within a service industry.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Phenomenal communication, presentation and public speaking skills - must be comfortable training groups of people.
• Organizational and time management abilities.
• Critical thinking and decision making.

Compensation/Benefits

Compensation/Benefits: Summit offers an attractive comprehensive benefits package, including health care insurance, dental insurance, 401k, paid holidays, and paid time off (PTO). Company cell phone provided.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.