What are the responsibilities and job description for the Customer Service Representative position at Summit Fire Protection?
Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Summit Fire Protection, a subsidiary of Summit Companies, is a premier firm in the Fire Sprinkler and Fire Life Safety industry with offices throughout the Midwest.
We are seeking a Customer Service Representative for our Fire Sprinkler department for our Saint Cloud, Minnesota location.
The Customer Service Representative is responsible for providing administrative and general office support the specified department.
Essential Functions:
Answer, respond to and direct all telephone calls.
Welcome and greet all visitors; determine their needs and direct them to the appropriate person.
Maintain the appearance of common areas.
Ensure accurate and timely processing of payroll for assigned branches.
Accurately keys all payroll related data into the payroll system to process and meet payroll deadlines, as requested.
Sort and distribute mail daily.
Arrange for couriers as requested by staff.
Assist staff with bulk mailing as requested.
Draft and prepare memos and/or letters as requested by executive team.
Maintain office supply inventory, forms and coordinate special orders as needed.
Order Insurance Certificates as requested.
Obtain customer invoice approvals as required.
Process deposits and credit card payments.
Maintain electronic filing system.
Coordinate special events as the need arises.
Perform other duties as assigned or delegated.
Job Requirements:
High school graduate or equivalent
Minimum one (1) year previous receptionist/administrative experience
Professional appearance and courteous demeanor; upbeat, outgoing attitude
Excellent interpersonal communication skills; service oriented
Strong written and oral communication skills
Proficient knowledge of Microsoft Word and Excel
Knowledge of PowerPoint
Typing/keyboard skills of 45 wpm, minimum
Proven organizational skills
Ability to prioritize multiple tasks, meeting required deadlines
Self-directed, takes initiative in seeking efficiencies of processes; follow-through on implementation
Demonstrated analytical skills and problem solving skills
Demonstrated attention to detail and accuracy
Ability to interact with technically diverse groups
Customer service oriented; ability to develop and maintain cooperative working relationships
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
Benefits
Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability - Employer Paid
- Short-Term Disability - Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
Our Core Values
PIPE
- We are PASSIONATE about life safety
- We have INTEGRITY (Do the right thing)
- We work in PARTNERSHIP with our customers and community
- We constantly strive for OPERATIONAL EXCELLENCE (Do things right)
Summit Fire Protection participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
We are an Equal Opportunity and Affirmative Action Employer and comply with all applicable federal, state, and local fair employment practices laws. All qualified applications will receive consideration of employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, marital status, status with regard to public assistance, membership or activity in a local commission, familial status, or any other characteristic protected by federal, state or local laws.