Concierge

Are you looking to join a big-hearted organization as a Full-Time Concierge?

Come join our vibrant team at Independent Living at Grandview Terrace in Sun City West, AZ.

Concierges are to serve the needs of residents, visitors, and team members by offering information and assistance in a friendly, efficient and courteous manner.

**Schedule: 7AM to 3:30pm and 3PM to 10PM

Sun Health was recently:

• certified as a Great Place to Work by our employees in 2021, 2022 and 2023.
• awarded a top 10 spot on the national Fortune Best Workplaces for Aging Services™ 2020 and 2021 list, and
• awarded a Platinum award in 2019, 2020 & 2021 through the Healthy Arizona Worksites Program.

Some of the main responsibilities:

• Greet all residents and visitors at community in a friendly, cheerful and professional manner. Maintain a neat personal appearance and dress appropriately in accordance with the department policy for this position.
• Coordinate and maintain all required daily reports and log all incidents and activities that take place during the shift.
• Monitor and respond to all emergency security systems and prepare Unusual Occurrence Reports when applicable.
• Coordinate as needed to schedule transportation to doctor, dentist, and business appointments for residents and inform Transportation when valet parking is needed.
• Dispatch messages to appropriate party for efficient communication to meet residents' needs.
• Follow protocols in place for the following Customer Services Desk services as needed: guest room reservations; accept and deliver packages, prescriptions, flowers etc., operate multiple-line telephone, record resident's change of status.
• Record all irregularities or needed repairs observed or reported during the shift. Submit work order using maintenance software system if necessary.
• Assist other departments with copying, sorting, etc., as needed and as time allows.
• Work agreed-upon schedule with minimal absences in accordance with the attendance policy and perform routine tasks without close supervision.
• Put team success ahead of individual interests; contribute to teamwork by demonstrating a "will-do" attitude and by working cooperatively with others, including other departments. (Teamwork)
• See what needs to be done and accomplishes it, go beyond the basic requirements and take an ownership attitude toward the community.
• Be friendly and helpful with residents and keep a positive spirit and a well-groomed personal appearance in representing the community.
• Subscribe to and represent the values and philosophies contained in the Sun Health Senior Living and Customer Service Mission Statements.
• Know the community emergency procedures and respond to emergency drills.
• Perform all other duties as assigned.

Qualifications:

• Intermediate knowledge of Microsoft Word and Excel required.
• Ability to read, write and comprehend simple instructions, correspondence, and memos.
• Ability to effectively present information in one on one and in small group situations to customers, clients, and other employees of the organization.
• High School diploma or general equivalency diploma (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Some of the benefits offered for this position include, Medical, Dental & Vision, 401k with immediate vesting & up to 4% employer match, Tuition Reimbursement, Discount Programs through The Employee Network, Employee Association: Nonprofit supporting team members in need.

Equal Employment Opportunity

Sun Health is fully committed to equal employment opportunities and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, sex, color, religion, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity

Salary : $15 - $17