What are the responsibilities and job description for the Concierge - Seasonal position at Roberts Resorts & Communities?
Description
*This is a Seasonal Position from 10/1/24 - 4/15/2025*
Position Summary:
Responsible for performing customer service, meeting and greeting all new guests which come into the resort. Able to help guests daily with activities which are going on in the resort, and activities or events that are going on outside the resort in the area. Concierge will give tours of the clubhouse to potential new buyers in the resort if the salesperson is not available. Concierge will be at the weekly Buzz in the ballroom to give information about events that week and give out flyers with information.
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
PERFORMANCE OBJECTIVES:
- Customer service skills, meet and greet new residents and guests
- Computer skills with Word, Publisher and video making software
- Keep up with events in the area and the resort
- Able to direct guests and residents to areas outside of the resort
- Have flyers from local Chamber of Commerce for guests
- Answering phones and being able to answer questions for guests
- Performs other related duties as assigned
Requirements
KEY COMPETENCIES:
- Customer Service Excellence: Providing outstanding service to guests, anticipating their needs, and exceeding their expectations.
- Effective Communication: Clearly and effectively communicating with guests, colleagues, and service providers.
- Organizational Skills: Managing multiple tasks, reservations, and requests efficiently. Multitasking, time management, attention to detail, and prioritization.
- Problem-Solving and Resourcefulness: Addressing and resolving guest issues quickly and efficiently, often requiring creativity and resourcefulness. Critical thinking, adaptability, decision-making, and resourcefulness.
- Local Knowledge and Networking: Being well-informed about local attractions, services, restaurants, and events, and having a network of reliable service providers. Research, networking, up-to-date knowledge of the local area, and negotiation.
EDUCATION & EXPERIENCE:
- High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS:
- Physical Activities: Lifting, bending, kneeling, reaching overhead.
- Lifting requirements: Up to 20 lbs.
- Working Conditions: Work in a fast-paced environment and able to stay calm during these conditions.
BENEFITS:
- PTO
- Working in an inclusive community!
- Complimentary stay at one of our resorts!
COMMITMENT TO DIVERSITY:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@robertsrc.com.
