Barista

A Sun Valley Barista is responsible for serving all products with friendly, individualized attention toward each customer. He/she is also responsible for educating customers about our premium coffees and teas.  

 Duties and Responsibilities:   

• Ensures that all customers are educated on our products and services. 
• Maintains the highest quality, consistent product standards. 
• Follow all Company drink recipes and procedures. 
• Passes monthly re-certifications in a timely manner. 
• Develops an understanding of coffee and tea regions and the differences in flavor and blends. 
• Begins to educate themselves on the diverse types of coffee, tea products, blends, and roasts. 
• Proficiently prepares blended and cold drinks provided by the store. 
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items. 
• Verbally receives and calls back customer orders in a friendly manner. 
• Reports all customer complaints to the manager on duty. 
• Responds proactively to prevent customer service situations. 
• Accurately rings sales orders into the cash register and counts back change to customers courteously and friendly. 
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location and receiving and filling customer orders.  

 Qualifications:    

• Entry-level position. 
• Maintains positive Company morale and professional attitude. 
• Must be able to work overtime, as needed. 
• Excellent verbal and written skills. 
• Well-organized and detail-oriented. 
• Minimum high school diploma or equivalent. 
• Regularly required to stand, walk, talk, and hear. 
• Frequently required to use hand-to-finger motions, handle or feel objects, and reach with hands and arms. 
• Regularly required to lift and/or move items up to 30 pounds. 
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects. 
• Regularly required to handle food and hot beverages.