PRODUCT OWNER - DIGITAL OPS

POSITION SUMMARY

The position is responsible for acting as the expert in the operations of digital banking. This position is expected to research leading digital banking experiences and make/prioritize recommendations to enhance customer engagement. They will implement new features and changes to the product suite; and act as liaison between vendors, customer facing business lines, and other internal teams to ensure that the bank is prepared to deliver exceptional digital experiences to customers.

ESSENTIAL FUNCTIONS

• Gain an understanding of new features from vendors as they relate to customer engagement and create business cases for including or excluding them from roadmaps.
• Manage the digital banking roadmap of releases and availability of new features. Create test plans for changes (working with other teams as necessary) and manage testing, document results, and deliver go/no-go delivery recommendations. Identify and work across departments to ensure knowledge is shared appropriately and bank readiness for feature delivery. Implement changes in test and production environments.
• Provide support to bankers; communicating benefits and details of planned changes and unplanned events to front-line employees; works with marketing for customer facing communications.
• Actively partner with vendors and create/maintain relationships with other financial institutions, including user groups.
• Ensures that digital channels adhere to established security standards and guidelines.
• Works with marketing to ensure focus is maintained on marketing efforts to drive improved use and satisfaction of product features, and to identify new areas of benefit to improve the digital experience.
• Document system issues to ensure correction of system issues.
• Act as back-up for other team members as assigned, staying cross trained, and filling in during absences.

SUPERVISORY RESPONSIBILITIES

N/A

COMPETENCIES

• Sunrise 10X Values
• Adaptability
• Communication
• Compliance
• Dependability & Flexibility
• Initiative
• Integrity
• Judgement
• Organizational Skills
• Productivity
• Professionalism
• Quality Service
• Teamwork
• Technical /PC Skills
• Work Quality

EDUCATION & EXPERIENCE

• High school degree or GED Required
• College degree in business related field beneficial
• Experience with Q2ebanking beneficial
• Detail oriented with the ability to analyze features and risks, as well as opportunities
• Business acumen desired
• Project & Resource Management experience
• Problem solving & Planning/Delegation experience
• Five (5) years bank, prepaid, or financial operations experience required
• Product improvement and innovation
• Ability to effectively present information to management and employees
• Strong skill set in the use of Microsoft applications

This Position Summary reflects management’s assignment of major responsibilities, which represent most essential functions.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.  They may be subject to change at any time due to reasonable accommodation or other reasons.