What are the responsibilities and job description for the Spa Desk Coordinator position at Sunriver Resort?
Overview
Join the top 100 companies to work for in Oregon! The Spa is looking to hire a part-time, year0round Spa Desk Coordinator. The Spa at Sunriver Resort encapsulates the spirit of the Oregon high desert with its warm ambiance, signature services and indigenous products. Our full-service spa is a private escape dedicated to health, fitness and complete well-being. The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. They will book spa services and perform basic reception duties for the Sage Springs Club & Spa. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.
The Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Spa Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Benefits:
- 50% The Spa Membership
- 50% Spa Treatments including Massages and Facials
- Free Golf
- Free Recreation including Bikes and The Marina
- 50% Retail
- Paid Time Off
- 401k Matching
- Complimentary and Discounted Stays
- And More!
Responsibilities
- Greets and welcomes guests upon arrival
- Accepts payment from guests
- Books spa appointments
- Distributes locker keys, spa robes, slippers, etc.
- Gives guests a tour of the facilities as required
- Maintains accurate records of locker availability
- Cleans Locker Room when needed
- Cleans Oasis Room when needed
- Cleans Fitness Center when needed
- Cleans and tidies all other areas of the spa, when needed to ensure a clean environment for all guests and team members
- Explains spa services to guests
- Answers questions on spa retail products
- Calls guest prior to appointment to confirm date and time of service
- Maintains strong knowledge of all spa services, including benefits and uses of each
- Uses POS system to ring up retail merchandise
- Assists Operations Coordinator in retail duties
- Contacts appropriate party, if necessary, when a guest problem is reported
- Answers incoming guests calls and transfers appropriately
- Pours beverages for guests when ordered
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Resolves guest problems and is empowered to act in absence of manager
Qualifications
- High school diploma or equivalent
- At least one year customer service experience required
- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must have their OLCC License
- Must be able to read, write and speak English
- Must have strong computer skills
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
