What are the responsibilities and job description for the Audi Beaverton Assistant Service Advisor position at Sunset Imports Inc?
We are seeking a highly motivated and customer-oriented individual to join our team as an Audi Assistant Service Advisor. As an Assistant Service Advisor, you will play a vital role in delivering exceptional customer service and assisting with the efficient operation of our Audi service department. Your strong communication skills, attention to detail, and automotive knowledge will contribute to a positive service experience for our valued customers.
Responsibilities:
Responsibilities:
- Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
- Assist the Service Advisors in managing and coordinating service appointments for Audi customers.
- Conduct initial vehicle assessments and listen attentively to customer concerns, accurately documenting relevant information.
- Work closely with technicians to ensure a thorough understanding of service and repair requirements.
- Provide customers with detailed explanations of recommended services and associated costs.
- Prepare accurate and comprehensive service estimates for customer approval.
- Assist in coordinating loaner vehicles for customers as needed.
- Follow up with customers to provide updates on service progress and obtain additional information when necessary.
- Ensure timely and accurate completion of all administrative tasks, including data entry, filing, and invoicing.
- Maintain a clean and organized work area, including the service reception area.
- Adhere to dealership policies, procedures, and service standards.
- Continuously update knowledge of Audi products, features, and service offerings.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience in an automotive environment is preferred.
- Basic understanding of automotive systems and repair processes.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Detail-oriented with a focus on accuracy.
- Proficient in using computer software applications, including MS Office.
- Ability to work collaboratively with a team and independently.
- Positive attitude and professional demeanor.
- Valid driver's license and a clean driving record.
We offer the following benefits:
- Competitive pay plan
- Medical, Dental, and Vision insurance
- Life insurance
- PTO after 90 days of employment
- Paid Holidays
- Career advancement opportunities
- Paid training programs
- Employee discount programs
- 401K
If you are looking for the opportunity to be a part of the Sunset Family dealership, then apply today!
Audi and Porsche Beaverton is an Equal Opportunity Employer, dedicated to maintaining a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. We participate in E-Verify.
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