What are the responsibilities and job description for the Customer Relations Specialist position at Sunsolar Solutions?
At Sunsolar Solutions we strive to create a positive and challenging workplace that promotes excellence and achievement. We aim to deliver world class service to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. Our Customer Relations Specialists act as a liaison, providing solar project updates and milestone information pertaining to our defined solar timeline which is gathered from the install teams and support staff. Our CRS should be genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They're detail oriented and use critical thinking. They are investigators by nature and find satisfaction in discovering and fixing problems for our customers. At Sunsolar Solutions we pride ourselves in providing an extraordinary product with great service and the Customer Relation Specialist plays a vital role in this.
Essential Duties and Responsibilities:
- Perform outbound calls to keep customers updated with status' pertaining to their solar projects.
- Receive inbound calls from customers related to their solar projects.
- Address customer questions and concerns until resolved.
- Assign tasks to the appropriate parties when an issue is beyond the scope of the position.
- Provide our install teams with any pertinent details acquired during interactions with customers.
- Utilize attention to detail and critical thinking to foresee any issues in the process and work to resolve them in a timely manner.
Required Skills:
- Excellent verbal and written communication skills
- Critical Thinking
- Organization
- Touch Typing
- Data Entry Skills
- Attention to Detail
- Thoroughness
- Decision Making
- Independence
- Analyzing Information
- Results Driven
- Energetic
- Intermediate Knowledge in Microsoft Office applications
- Bilingual preferred
