What are the responsibilities and job description for the Call Center Specialist position at Suntree Internal Medicine?
Job Description
Position
Call Center Specialist
FLSA Status
Hourly Non-Exempt
Reports to
Billing/DOCS Supervisor
Shift
Reporters
0
Lunch
30 minutes
Wage: $15.00/hr
Education:
High School Diploma or GED required
Medical Terminology Knowledge preferred
Medical Experience Preferred
Responsibilities:
We are a large private internal medicine practice located in Melbourne, Florida. We are an equal opportunity employer and we believe that education and training are a key part of success. Our values are to bring Sincerity, Inspiration, and Mastery into the workplace. We offer benefits, paid time off, and holidays after the 90-day probation period review.
Position
Call Center Specialist
FLSA Status
Hourly Non-Exempt
Reports to
Billing/DOCS Supervisor
Shift
Reporters
0
Lunch
30 minutes
Wage: $15.00/hr
Education:
High School Diploma or GED required
Medical Terminology Knowledge preferred
Medical Experience Preferred
Responsibilities:
- Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public
- Document and follow up on messages utilizing the “dash” system.
- Transmit information or documents to customers, using a computer, mail, or facsimile machine.
- Analyze data to determine answers to questions from customers or members of the public
- Communicate directly with the providers to ensure documentation is completed or correctly taken care of by the appropriate party.
- High-level of multi-tasking
- Time management skills
- Team player
- Follow step-by-step procedures
- Personable
- Requires full range of body motion including handling and lifting of patients, manual and finger dexterity, and hand-eye coordination.
- Requires sitting for extensive periods of time
- Occasionally lifts and carries items weighing up to fifty (50) pounds
- Requires corrected vision, hearing, and speech within normal ranges
- Requires working under stressful conditions and sometimes irregular hours
- Potential contact with bloodborne pathogens, bodily secretions, etc.
We are a large private internal medicine practice located in Melbourne, Florida. We are an equal opportunity employer and we believe that education and training are a key part of success. Our values are to bring Sincerity, Inspiration, and Mastery into the workplace. We offer benefits, paid time off, and holidays after the 90-day probation period review.
Salary : $15