Account Representative

Superior Auto, Inc. is a growing regional automotive group that is seeking an Account Representative to join our team. Our organization has been around for nearly 50 years, helping our community finance vehicles they need and can afford. With a mission to provide reliable transportation, financing options, and excellent customer service to earn repeat business. Come join our team today!

This is a Full-Time position in a retail-like setting, with exceptional benefits, a strong management team that will build your sales and customer service skills. As an Account Representative, you will act as a liaison, provide service and information over the phone and resolve any emerging problems that our customers may face. The target is to ensure you are collecting and servicing customer accounts while maintaining a high level of customer service.

At Superior Auto, we seek driven individuals with a positive winning attitude. Superior Auto's ideal candidate is seeking more than a job. Instead, you are pursuing a career that offers unlimited growth within the company.

LEAD STORE ACCOUNTS BY ENSURING:

• A culture that fosters mission and values.
• Superior customer service through fun, friendly stores.
• Follow the Company Progressive Collection process.
• Attempt to locate customers in which we have been unable to find their residence and/or the collateral.
• Field collections of customers following the Company guidelines, to ensure accounts are current and not delinquent.
• Correspondence with customers, insurance companies, DMV’s, BMV’s, etc.
• Other duties as assigned by a leader.

COMPETENCIES of an Account Representative:

• Responsible for actions and performance either individually or on a team.
• Works efficiently by planning and organizing work to achieve goals and objectives.
• Focuses on customers by anticipating customer needs, overcoming obstacles, and continually striving to improve customer satisfaction.
• Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
• Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
• Demonstrates adaptability by adjusting to changing business priorities.

KNOWLEDGE and SKILLS for an Account Representative:

• Demonstrates the ability to work independently with minimal supervision and effective use of time.
• Demonstrates record of achieving performance goals and objectives.
• Demonstrates ability to make prudent decisions that are timely, well researched, and reflect an awareness of impact.
• Demonstrates strong interpersonal skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.
• Demonstrates adaptability by adjusting to changing business priorities.
• Demonstrates ability to effectively work in collaboration with team to achieve objectives.

WORK EXPERIENCE and/or EDUCATION for an Account Representative:

• Must have a high school diploma or equivalent.
• Must have a valid state driver’s license and a good driving record
• Must be at least 18 years of age
• Proficient to speak, read and write English
• 1-2 years’ customer service preferred

BENEFITS of an Account Representative:

• Monthly Incentives based on performance
• Health insurance
• Dental Insurance
• Vision Insurance
• 401k
• Employer contribution HSA
• …Plus, many more!

Essential Working Conditions of the Position:

Working inside, outside, wet, hot and cold temperatures, humid, dry, adequate light and ventilation, moving objects, working with others, working around others, and working alone.

• 
  Nothing in this job description restricts management’s right to assign or reassign duties and

responsibilities to this job at any time.

**Superior Auto is an Equal Opportunity Employer