What are the responsibilities and job description for the Customer Service Agent position at Superior Group of Companies, Inc.?
Superior Group of Companies™,formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.
The Office Gurus® is a global provider of custom call and contact center support. As a true strategic partner, The Office Gurus implements customized solutions for its customers in order to accelerate their growth and improve their customers’ service experiences.
Position: Customer Service Agent
Customer Service Agent
Status: Non-Exempt
Objective: As a Customer Service or Sales Representative you are the main point of contact for our valued customers. You will be a liaison between our company and its current and potential customers.
Responsibilities:
- Manage large amounts of inbound/outbound phone calls in a timely manner
- Deliver prepared sales scripts to persuade potential customers to purchase a product or service
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal qualitative and quantitative targets
- Stay updated with the knowledge of each service, product and promotion
- Other Duties/responsibilities as assigned
Key Competencies:
- Excellent critical thinking skills
- Excellent communication, accuracy and professional
telephone skills - Ability to remain calm under pressure and handle the customer’s requests and questions in the face of adversity
- Ability to work scheduled hours without excessive absenteeism
Self-motivated with an excellent work ethic and ability to work in a fast paced team environment - Proven track record of sound judgment, a sense of urgency, and decision making ability
- Ability to adhere to client sales strategy and quality guidelines
- Ability to work well in a team environment
Required Education/Skills/Experience
- High School Diploma or GED required
- PC proficiency
- Ability to manipulate a Zoiper softphone system
- Ability to navigate client-based software systems
**Along with a generous Compensation Package, the company offers Bonus Eligibility and an excellent Benefits Package, including Medical, Dental and Vision, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability, and a Flexible Spending Account.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.