What are the responsibilities and job description for the Customer Relations Specialist position at Surgical Instrument Service Co., Inc.?
CHANGE. YOUR. MINDSET.
Do It Right the First Time, Every Time
SIS provides top-tier repair services for surgical instruments and devices. Combining continual training, best manufacturing practices, and the latest technology, our technicians serve with unparalleled quality.
Our clients deserve the best. Our commitment is our culture. Our people are extraordinary.
Hire the Best People, Place Them in the Right Role
SIS is seeking an employee to provide unparalleled service to our customers (internal and external) and to manage many of the daily operational processes. The ideal candidate will come to us with keen attention to detail, a strong organizational and multi-tasking background, excellent communication skills, and the ability to thrive in a fast-paced environment. Healthcare industry experience is a plus.
LEARN. WORK. SUCCEED.
Snapshot of the Position
The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences.
- Timely and professional communication with sales reps via phone, email and Teams
- Be well-versed in, and correctly apply, various customer pricing structures
- Create error-free shipping documents and purchase orders
- Provide excellent follow-through and follow-up on outstanding requests and action items
- Manage estimates e-mail box to ensure questions and requests from sales reps and customers are promptly addressed
- Develop and deliver error-free repair and sales quotations
- Maintain accurate work order notes and ensure changes and updates are communicated to all required parties
- Work closely with technicians across all repair lab locations as well as outside vendors to ensure turn times are met
- Review daily order status reports, identify and address issues as needed
- Work with Purchasing and Contract Specialist on pricing and availability for sales requests
- Effective partnership with other teams to ensure quote and shipping deadlines are met
What You Have to Bring That We Cannot Teach
- Integrity, energy, creativity, and a positive attitude
- Collaborative spirit
- Critical thinking and good judgment
- Strong ability to multi-task effectively
- Self-driven and accountable
- Timeliness
- Attention to detail
- Computer savvy: Office 365, iPad operation, general comfort and competence.
- Commitment to communicating with clarity; strong written and verbal communication skills
Physical & Mental Requirements
Must have the physical and mental strength and endurance to be able to perform duties, as well as the ability to handle stressors of the position in operational and administrative situations, all with a good attitude. Expected to stand, sit, walk, bend, talk, hear, smell, see, and operate tools, and controls.
How You’ll Be Paid
This position is paid competitively on an hourly basis. Our offer will be determined by your level of experience and expertise. Upon hire, your future financial path will be based on demonstrated abilities and performance, key ingredients in advancing pay.
Additionally, SIS offers a suite of employee benefits from Health, Dental, and Vision, to voluntary Disability and Life insurances, 401(k) with company match, six paid holidays, and generous PTO plan.