What are the responsibilities and job description for the Part Time Customer Service (Bank Teller) Ashland position at Sutton Bank?
Summary:
This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line.
Qualifications:
Education: High school diploma or general education (GED). One year of education and/or training beyond high school, preferred. Or equivalent combination of education and experience.
Licenses/Certifications: None.
Experience: One year of related experience and/or training. General PC knowledge. Prior cash handling experience. Previous sales experience preferred.
Essential Functions: Job Specific:
- Greet customers, identify their business needs, complete request and answer questions.
- Research issues and correct discrepancies.
- Accept and process cash item deposits, savings deposits, withdrawals and cash checks.
- Process loan, credit card and utility payments.
- Redeem savings bonds.
- Reconcile night deposits and mailed-in transactions.
- Oversee the vault and ATM when assigned.
- Follow all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
- Complete and process holds/CTR's as required.
- Ensure that all safety and security measures are being maintained at all times. Follow proper dual control measures when required. Complete logs and assist with audits. Maintain the security of personal keys and assigned codes.
- Maintain assigned cash levels. Balance drawer. Research any over and short issues.
- Sell gift cards and other bank services. Identify cross sell opportunities and refer to a Personal Banker for follow-up.
- Utilize back office capture to send transactions to corporate. Reconcile any balancing issues.
- Maintain flexibility in scheduling to work all hours and locations within the market(s) as assigned.
B: Company Specific:
- Provide exceptional customer service with each interaction. Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer.
- Complies with organizational policies and procedures.
- Represents the organization in a positive and professional manner.
- Attends all mandatory in-services and staff meetings.
- Maintains confidentiality of customer and organization information.
- Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work with new structures, processes, requirements or cultures.
- Responsible for compliance with the Bank Secrecy Act, and Anti-Money Laundering laws and regulations, including but not limited to, the USA PATRIOT Act and OFAC.
Sutton Bank ensures equal opportunity and fosters employment opportunities for individuals with disabilities, protected veterans and others without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or genetic information.
