What are the responsibilities and job description for the DROP TEAM MEMBER position at Sycuan Casino Resort?
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
- Protects revenue during the drop process by unlocking and locking slot machine doors and bill canister release doors, removing bill canisters from slots machines, placing bill canisters into designated drop cart, and placing current day bill canisters into slot machines. - 40%
- Removes, replaces and transports funds from the kiosks by removing cassettes of currency and/or coin from each kiosk, replacing each cassette with new cassettes, generating kiosk balancing reports, recording currency and coin counts, placing all currency removed from the kiosks onto carts for delivery to the count room and main vault, and performing kiosk fills as needed. - 30%
- Ensures the physical safety and well-being of casino guests and team members during drop process by escorting drop carts through the casino adhering to approved drop routes, closing aisles as appropriate, and redirecting guests and staff traveling through the area to an unobstructed path. - 20%
- Assists other Departments by tracking proper machine drops, assisting Slot Department with early audits, providing support to the count room, and moving carts from the storage area. - 10%
- High School Diploma, High School Certificate of Completion, or G.E.D.
- 1 year guest service experience
- 1 year Casino experience
- Ability to interact effectively with team members and guests
- Ability to effectively communicate with guests and team members
- Ability to maintain professionalism and composure
- Ability to understand and follow verbal directives and written directions
- Ability to read numbers and count
- Ability to accept constructive criticism
- Ability to repeatedly walk, stand, bend, stoop, and push for extended periods of time
- Ability to lift up to 40 pounds
- Ability to work in a smoking environment
- Multi-lingual
- Basic knowledge of security procedures
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
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