What are the responsibilities and job description for the Field Service Engineer position at Synectics Inc.?
Job Description
- We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team.
- This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction.
- The ideal candidate will be a problem-solver, enthusiastic about technology.
- We are dedicated to delivering outstanding customer service, with customer satisfaction as our top priority.
- Provide comprehensive service and support to customers during field visits and in-house repairs.
- Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log.
- Conduct onsite installations, repairs, and preventive maintenance with precision and expertise.
- Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements.
- Diagnose and solve technical issues, offering timely and effective solutions.
- Maintain thorough service and expense reports, and actively promote our service offerings.
- Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team.
- Understand and meet customer needs, providing high-quality recommendations and briefings.
- Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.
- 2 years of demonstrated field service experience, with a strong foundation in troubleshooting and servicing technical equipment.
- Fluent in English
- Excellent communication skills, both verbal and written.
- Flexibility and openness to adapt to changing schedules.
- Willingness to travel, including overnight stays, for service and maintenance tasks.
- Team-oriented mindset with a focus on collaboration and problem-solving.
- Ability to work with electronic schematics, test equipment, and repair tools.
- Associate's degree in engineering or related technical field.
- Valid driver's license.
Associate Field Service Engineer
Updated Brand -
Chicago, IL
