What are the responsibilities and job description for the MCD-Technical Specialist 3/ TS 3 | Hybrid position at TalentBurst, an Inc 5000 company?
Job Title: Technical Specialist 3
Location: Columbus, OH (Hybrid - Required 2 days (Mon &Tue) subjected to change as per business needs)
Duration: 12 months
Detailed Day-To-Day Job Duties to be performed:
Location: Columbus, OH (Hybrid - Required 2 days (Mon &Tue) subjected to change as per business needs)
Duration: 12 months
- The following resource is required for ITS-AppDev to implement & support the new Customer Experience Management System (CEMS) built in-house for supporting the Managed Care Entities, SPBM OHCW Waiver members.
- The purpose of the application is to develop a single software solution to meet CMS grievance system requirements for all FFS waivers & SPBM Grievances & Appeals, address MCP grievance data storage and analytics needs pursuant to federal reporting requirements and provide visibility to complaints received by Ohio Home Care Waiver (OHCW) Case Management Agencies (CMAs).
- The scope of the resource's work includes Salesforce System development, workflow design & documentation.
- This project's Phase 2 is slated for Jan 1st, 2026, go-live date for receiving submitting Grievances & Complaints in the system directly.
- Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
- Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
- Maintains and provides enhancements to the existing Salesforce solutions.
- Develop and create customized reports and dashboards.
- Manages user testing to include developing test plans, creating user test cases.
- Create and maintain documentation on processes, policies, configuration, and user guides.
- Familiar with Salesforce.com, the best practices related to release management and deploying changes through the various sandboxes to production.
- Mentors and trains State Development resources.
Detailed Day-To-Day Job Duties to be performed:
- Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
- Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.
- Develops and Manages Communities.
- Proactively seek out and identify needed system changes.
- Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
- Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
- Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.
- Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
- Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
- Thoroughly unit test development deliverables and participates in business user acceptance testing.
- Validates test cases and results against requirements.
- Develops complex, macro driven reports to summarize system information for Senior Management.
- Salesforce report-building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
- Assist with migration from older systems/processes into Salesforce.com.
- Import data as appropriate using Salesforce tools like Data Loader.
- Log, troubleshoot and resolve system problems.
- Monitor and manage exception logs for back-end system integration with SFDC.
- Perform other duties as assigned.
- Technical Specialist 3 must have solid salesforce.com skills, and experience setting up Salesforce.
- Communities and, ideally, understand the general concepts of Customer Relationship Management (CRM).
- Bachelor's Degree in Computer Science or information systems or related field.
- 8-10 years of experience in Information systems operations environment in Analysis, Design & Development.
- Minimum of 5 years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud).
- Minimum of 5 years of Experience in Apex, SOQL development, Java Script and specifically Lightning Component Framework.
- 5+ years of Experience in building and Managing Communities.
- Minimum of 5 years of experience in SFDC Design, Analysis, Configuration, Customization and Coding.
- Minimum of 5 years of experience with SFDC data model and the data migration / integration capabilities of SFDC.
- Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality.
- Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.
- Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP)
- 5+ years of experience with SCRUM/Agile Development practices.
- Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).
- Salesforce.com Developer certification or Administrator certification, preferred.
- Knowledge of Salesforce tools like Flosum, Ownbackup preferred.
- Demonstrate effective leadership, analytical and problem-solving skills.
- Required excellent written and oral communication skills with technical and business teams.
- Ability to work independently, as well as part of a team.
- Stay abreast of current technologies in the area of IT assigned.
- Establish facts and draw valid conclusions.
- Recognize patterns and opportunities for improvement throughout the entire organization.
- Ability to discern critical from minor problems and innovate new solutions.
Software Developer
Hybrid Promtions LLC -
Center, OH
IS Technical Specialist
Huntington Bank -
Columbus, OH
