What are the responsibilities and job description for the Coordinator, Ticket Operations position at Tampa Bay Rays?
The Coordinator, Ticket Operations will represent and assist the ticket operations team with event setup, order fulfillment, event reporting, game management, and contribute towards all internal and fan-facing ticketing initiatives.
Duties and Responsibilities:
- Assist and contribute to the process of building packages, events, price structures, buyer types and ticket promotions
- Process internal and external ticket orders and fulfillment across multiple departments.
- Represent the ticket operations department as an event night primary point of contact.
- Assist guest services event staff with customer service relocations, upgrades, ticket technology and digital delivery related to the MLB Ballpark App.
- Deliver summary reporting to management on tickets sold and various ticket specials.
- Continually audit and improve processes for purchasing tickets through raysbaseball.com and the Ballpark app, accessing digital tickets, and forwarding tickets.
- Develop working relationships with Tickets.com client representatives and various primary and secondary ticketing partners to assist with multi-channel ticket setup and reporting.
- Key contributor of testing ticketing products and on-sale purchase flow related to all Tampa Bay Rays and Sunburst Entertainment events.
- Interact with game day box office and tech team associates for problem solving and representation in staff briefings.
- Learn and help manage Major League Baseball’s Comptix player/umpire portal to successfully assist with digital delivery and ticket returns on event dates.
- Proactively identify areas of opportunity to increase revenue, improve efficiency, or share best practices. Create reports and PowerPoint presentations detailing findings and recommendations.
- Additional responsibilities to assist with ticketing preparation and implementation for Tampa Bay Rays regular season, spring training, postseason, and non-baseball events.
- Other duties as assigned in collaboration with the Ticket Sales & Services Department.
The ideal candidate will have the following qualifications:
- Previous experience with ProVenue or other ticketing system platforms
- Bachelor’s degree
- Working knowledge of Excel, Word, and Microsoft Teams
- Ability to multi-task in a fluid and fast-paced team environment
- Strong communication skills and attention to detail while having an ability to maintain calmness in the face of adversity and evaluate the best solutions possible.
- Must be able to work home games and other events including weekends, nights and holidays as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.