What are the responsibilities and job description for the Patient Accounts Rep - Satellite position at Tanner Clinic?
Description
Job Title: Patient Accounts Satellite Clinic Representative
Department: Patient Accounts
Essential Job Responsibilities:
• 80% of time will be spent identifying delinquent accounts, aging periods, and payment sources. Works to resolve delinquent unpaid accounts by contacting patients and internal insurance billing department team members by phone.
• 20% of time will be spent handling all billing questions from patients about their balance or insurance claim status in person.
• Performs various collection actions including contacting patients by phone and resubmitting claims to third-party payers
• Evaluates patient financial status, makes payment arrangements with follow up to ensure adherence until all balances are resolved
• Reviews accounts for possible assignment; makes recommendations to collections specialist and prepares information for collection agency
• Organize and prioritize work to make sure outstanding accounts/claims are paid in a timely matter
• Other duties as assigned
Requirements
Education:
- High school diploma or equivalent
Experience:
- Insurance claim experience preferred
- Customer Service experience preferred
- Previous healthcare experience and/or familiarity with medical terminology preferred
Other Requirements:
- Competent with Microsoft Office
- Basic insurance knowledge preferred
- Ability to resolve patient issues and conflicts
- Exceptional interpersonal skills with the ability to establish immediate rapport with patients
- Regular and reliable attendance is an essential function of the job
Performance Requirements:
Knowledge:
- Knowledge of medical billing/collection practices
- Knowledge of basic medical coding and third-party insurance procedures and practices
- Knowledge of counseling, conflict resolution, and customer service principles and applications
- Knowledge of research methods to identify issues and clarify policies
Skills and abilities:
- Ability to analyze data for use in problem-solving
- Ability to defusing tense situations through diplomatic problem-solving
- Skill in effectively balancing needs of clinic with needs of patient with minimum of tension
- Strong communication skills, self-motivated and able to work independently.
- Ability to deal courteously with patients, staff and others
- Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports
Equipment Operated:
- Standard office equipment with emphasis on computer hardware and software.
Work Environment:
- Position is in a well-lighted office environment. Moderate in- person contact with individuals from many backgrounds. Occasional stress from dealing with tense individuals in uncomfortable situations.
Mental/Physical Requirements:
- Involves sitting approximately 90 percent of the day, walking or standing the remainder. May require sitting at computer workstation. Occasional stress from dealing with complex patient advocacy issues.
