Patient Accounts Manager

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Job Type

Full-time

Description
Tanner Clinic has an immediate opening for a Patient Accounts Manager.

Location:
Kaysville, Utah

Hours:
Full-Time

Essential Job Responsibilities

• Supervise Patient Accounts staff
• Responsible for keeping clinic delinquent patient balances under control
• Works with providers on a case-by-case basis on patient concerns
• Handles escalated patient complaints and concerns
• Identifies delinquent accounts, aging period, and payment sources. Processes delinquent unpaid accounts by contacting patients and third-party payers.
• Performs various collection actions including contacting patients by phone and resubmitting claims to third-party payers.
• Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
• Assigns uncollectible accounts to collection agency or attorney via clinic collection policy.
• Works with staff to resolve concerns and improve services, taking advocacy position.
• Tracks and analyzes all concerns and complaints. Identifies problematic trends and makes recommendations for correction. Produces regular overview reports.
• Other duties as assigned.

Requirements
Education:
High school diploma or equivalent.

Experience

• Previous supervisor experience required
• Patient Accounts experience required
• Customer Service experience required.
• Previous healthcare experience and/or familiarity with medical terminology required.

Other Requirements
Regular and reliable attendance is an essential function of the job

Knowledge
Performance Requirements:

• Strong knowledge of medical billing/collection practices.
• Basic knowledge of medical coding and third-party operating procedures and practices.
• Knowledge of counseling, conflict resolution, and customer service principles and applications.
• Knowledge of research methods to identify issues and clarify policies. Understanding of medical terminology.

Skills

• Skill in analyzing of data, policies, and requirements and in preparing objective, comprehensive reports using computers for both research and reporting.
• Skill in defusing tense situations through diplomatic problem-solving.
• Skill in effectively balancing needs of clinic with needs of patient with minimum of tension.
• Skill in establishing and maintaining effective internal and external working relationships.

Abilities

• Ability to deal courteously with patients, staff, and others.
• Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports.
• Ability to demonstrate leadership within medical practice to resolve immediate and long-term patient concerns.
• Ability to establish/maintain effective relationships with a wide variety of people.

Salary : $60,000 - $80,000