What are the responsibilities and job description for the Certified Retail Pharmacy Technician - Retail Pharmacy (Days) (PRN) position at Tanner Health?
An entry level position in the retail pharmacy, this employee will assist pharmacists and other team members with providing medication services and pharmaceutical care to patients and customers.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: Six months of related experience
Licenses and Certifications
* GEORGIA REGISTERED PHARMACY TECH
Qualifications
* Ability to pass a basic written competency examination. Must have a solid, working knowledge of medications: brand and generic names, dosage forms, common dosages, and common uses.
* Ability to interact and work well as part of a team oriented environment.
* Ability to read and write legibly with spelling accuracy.
* Ability to work well in high stress situations.
* Adapts positively to changes in workload and or work schedule.
* Education and training through a Pharmacy Technician Program may be considered instead of work experience requirement.
* Must exhibit a warm, friendly, and caring professional demeanor.
Qualifications:
Functions
Area of Responsibilities
* Exhibits excellent customer relations to everyone. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a delightful customer experience, including interpersonal habits of greeting customers and patients, maintaining eye contact, and being courteous to all.
* Responsible for screening and triaging incoming phone calls in a timely manner and the handling of those not requiring the attention of the pharmacist. Constant attention to detail is mandatory.
* Responsible for maintaining cleanliness and organization of pharmacy stock and work areas. Demonstrates effective organizational skills.
* Displays a positive and professional image at all times. Complies with dress code and strives to act professionally in words and actions at all times.
* Acknowledges patient's rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPPA guidelines and regulations.
* Performs duties as assigned by the Pharmacy Manager, Pharmacist on Duty, and Director of Pharmacy
* Responsible for using pharmacy systems to obtain patient and drug information, processing prescriptions, and checking for possible interactions. Ensures that all information is entered accurately and in a timely manner.
* Under the supervision of the pharmacist, is responsible for the accurate and timely filling of prescriptions by retrieving, counting, and pouring pharmaceuticals, verifying the correct medication. Assists the pharmacist in maintaining an efficient work flow.
* Responsible for the immediate reporting of any medication errors or quality issues to the Pharmacist on Duty, the Pharmacy Manager, and or the Director of Pharmacy.
* Responsible and accountable for registering all sales on the cash register, collecting and handling cash as required.
* Responsible for processing (correcting and resubmitting) any manual claims for third party program prescription services in a timely and efficient manner.
* Assists and supports the Pharmacy with inventory management activities such as: ordering, unpacking, checking-in, and storing shipments of pharmaceuticals and supplies. Files claims for overages (items received, but not billed), shortages (items billed, but not received), and any order errors or damaged items.
* Participates effectively as a team member by being accountable, helpful, and welcoming to co-workers, providers, patients, and customers.
* Participates in orientation and staff development activities as requested.
Compliance Statement
* Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: Six months of related experience
Licenses and Certifications
* GEORGIA REGISTERED PHARMACY TECH
* CERTIFIED PHARMACY TECHNICIAN
Supervision
* No supervisory responsibilities are required in this position. However, works closely with peers as a team member. All work is subject to verification and involves confidential information and data.
Qualifications
* Ability to pass a basic written competency examination. Must have a solid, working knowledge of medications: brand and generic names, dosage forms, common dosages, and common uses.
* Ability to interact and work well as part of a team oriented environment.
* Ability to read and write legibly with spelling accuracy.
* Ability to work well in high stress situations.
* Adapts positively to changes in workload and or work schedule.
* Education and training through a Pharmacy Technician Program may be considered instead of work experience requirement.
* Must exhibit a warm, friendly, and caring professional demeanor.
Definitions
* An entry level position in the retail pharmacy, this employee will assist pharmacists and other team members with providing medication services and pharmaceutical care to patients and customers.
Position Responsibilities
Contact with Others: Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.
Effect of Error: Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.
People Management Responsibilities
Supervisory Responsibility: Occasionally uses assistance of aide or helper in performance of task
Work Environment/Physical Effort
Mental Demands: Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.
Working Conditions: Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Minor physical effort - Job requires person to stand and/or walk frequently. Lifts, carries, or uses lightweight (1 to 25 lbs.) materials or equipment less than half of the day. Works in reaching or strained position intermittently. Office or laboratory work requires close visual effort less than half of day. Office or Laboratory work with concentration on a monotonous, repetitious procedure or skill most of day, where speed and accuracy are essential.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Constant = 67% - 100% of the time.
Manual Dexterity -- picking, pinching with fingers etc.: Constant = 67% - 100% of the time.
Feeling (Touch) -- determining temperature, texture, by touching: Not required
Hearing: Constant = 67% - 100% of the time.
Reaching -- above shoulder: Occasional = 1% - 33% of the time
Reaching -- below shoulder: Occasional = 1% - 33% of the time
Visual: Constant = 67% - 100% of the time.
Color Vision: Constant = 67% - 100% of the time.
Speaking: Constant = 67% - 100% of the time.
Standing: Frequent = 34% - 66% of the time
Balancing: Occasional = 1% - 33% of the time
Walking: Constant = 67% - 100% of the time.
Crawling: Not required
Running - in response to an emergency: Occasional = 1% - 33% of the time
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Not required
Lifting over 60 lbs.: Not required
Handling -- seizing, holding, grasping: Constant = 67% - 100% of the time.
Carrying: Frequent = 34% - 66% of the time
Climbing: Occasional = 1% - 33% of the time
Kneeling: Occasional = 1% - 33% of the time
Squatting: Occasional = 1% - 33% of the time
Tasting: Not required
Smelling: Not required
Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Occasional = 1% - 33% of the time
Driving -- Class C vehicles: Not required
Driving -- CDL class vehicles: Not required
N95 Respirator usage (PPE): Not required
Hazmat suit usage (PPE): Not required
Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling -- 25 to 60 lbs.: Not required
Pushing/Pulling -- over 60 lbs. : Not required
