People Operations Representative

WHY JOIN TAXRISE?

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions.

About The Role

The People Operations Representative is a highly detail-oriented and compliance-focused professional responsible for delivering exceptional support across core HR functions. This role plays a critical part in employee lifecycle management, operational HR execution, and ensuring the accurate administration of employee data, time off, leave programs, and benefits.

This position also serves as the primary contact for benefits administration for a workforce of 300 employees. The ideal candidate will have experience with benefits enrollment and compliance, integrating and troubleshooting HRIS and benefit systems such as Paylocity and Bswift, and working directly with brokers and vendors. This individual contributes to the continuous improvement of HR systems, ensures compliance with federal and California-specific employment regulations, and supports broader People Operations initiatives aligned with company goals.

We’re all about that in-person vibe—this role is 100% on-site! If you’re excited to work side-by-side with our team (or are ready to make the move), then you’re a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!

How You'll Be Rewarded

At TaxRise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals.

• Base Salary: $30 - $32 hourly
  
  

What You’ll Do

Employee Relations & Support

• Act as the first point of contact for employees with HR-related questions
• Triage and escalate complex employee issues to the HR Business Partner or CPO
• Assist in low-risk investigations and maintain confidentiality in all matters
  
  

Onboarding & Offboarding

• Conduct new hire orientation and ensure completion of compliance documents
• Coordinate system access, equipment, and onboarding logistics with IT and Facilities
• Support offboarding processes including exit interviews, termination paperwork, and asset return
  
  

HRIS & Employee Data Management

• Assist with updating employee information in the HRIS system
• Support data audits to ensure accuracy and integrity
• Generate reports and support HR data requests
• Track employee leaves and update statuses as needed
  
  

Time Off & Leave of Absence Administration

• Manage PTO requests and ensure accurate records
• Process leaves of absence (FMLA, CFRA, PDL), including documentation and return-to-work coordination
• Ensure legal compliance with leave policies
  
  

Compliance & Documentation

• Maintain accurate and audit-ready personnel files
• Track and follow up on compliance trainings
• Support audit and regulatory data requests
• Stay current with employment laws and company policies
  
  

Performance & Compensation Support

• Monitor probationary periods and upcoming review dates
• Support performance review administration and documentation
• Prepare and distribute letters for compensation changes (merit, promotions)
  
  

Engagement & Communication

• Assist in organizing employee engagement activities, surveys, and communications
• Support DEI initiatives and recognition programs
  
  

HR Program Coordination

• Maintain the annual HR calendar for key processes
• Support implementation of HR policy rollouts and benefit changes
• Liaise with benefit vendors to resolve employee-level issues
• Help review existing HR processes to identify opportunities for improvement, streamlining, and automation
• Assist with ad-hoc quarterly or annual projects aimed at building and aligning People Operations with company business objectives
  
  

Benefits Administration

• Serve as the main contact for employee benefits (medical, dental, vision, life, disability, 401(k))
• Coordinate open enrollment, new hire benefits, and qualifying life events
• Work with brokers and carriers to resolve coverage issues and ensure accurate administration
• Reconcile monthly invoices and coordinate with Finance for timely payments
• Track benefit eligibility and maintain accurate enrollment data in HRIS
• Oversee COBRA and FSA processes in collaboration with third-party vendors
• Provide employee education on benefits, coverage options, and claims
• Distribute required notices (SPDs, SBCs, IRS forms) and maintain compliance
  
  

System Integrations & Technical Support

• Support integration of new carrier connections in Paylocity and Bswift
• Troubleshoot integration issues across platforms and escalate to vendors as needed
• Collaborate with vendors to resolve system-related errors and enhancements
• Assist with payroll or HRIS system changes, including configuration, testing, and go-live validation
  
  

Compliance & Reporting

• Stay informed on changes in state and federal laws affecting benefits and employment
• Own filings such as EEO-1, ACA, and CA Pay Data Report
• Conduct routine audits of benefit and employment data
• Maintain organized, audit-ready documentation for internal and external reviews
  
  

What You’ll Need To Have

• 3 to 5 years of experience in benefits administration and HR operations, preferably within a mid-size company (250–500 employees)
• Hands-on experience with Paylocity or similar systems (e.g., ADP Workforce Now, Paycor), including integrated benefits platforms such as Bswift
• Familiarity with leading or supporting system migrations and end-to-end benefits platform implementations
• Solid knowledge of California wage and hour laws, including weighted overtime, final pay, and meal/rest period compliance
• Proficient in identifying and resolving HRIS or benefits discrepancies; able to collaborate with vendors to optimize systems
• Working knowledge of core benefits programs: 401(k), open enrollment, COBRA, and carrier coordination
• Detail-oriented and analytical, with a proactive approach to spotting discrepancies and resolving compliance issues
• Strong communicator with sound judgment and discretion when handling sensitive employee matters
• Highly organized, self-directed, and deadline-driven in a dynamic, fast-paced environment
  
  

What’s Nice To Have

• Intermediate to advanced Excel skills (e.g., pivot tables, VLOOKUPs)
• Experience working in multi-state environments, especially high-growth or rapidly scaling organizations
• Prior experience with ACA reporting, 401(k) audits, and benefit carrier coordination
  
  

We understand potential comes in many forms. Even if you don’t check every box, we encourage you to apply — we consider all qualified candidates.

What We Offer

We believe in taking care of our team so they can take care of our clients. Here’s what you can expect as part of the TaxRise family:

• Medical, Dental, and Vision Insurance (starting after 60 days)
• Paid Time Off (Vacation, Sick Days, Company Holidays)
• Wellness Days to recharge when you need it most
• 401(k) retirement plan with company match
• Professional Development Program to support your growth
• Access to our on-site gym and gaming lounge
• Catered team lunches every Friday
• Fun and energizing quarterly company outings
  
  

About Us

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we’re proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.