Servicing Loan Administrator

Bridge Servicing Loan Administrator

Our client is a leader in commercial real estate finance and is one of the largest FHA/HUD lenders for multifamily and healthcare properties in the United States. Our range of services includes commercial lending across a variety of platforms such as FHA/HUD, Bridge, and Mezzanine Financing as well as Preferred Equity for both stabilized and new-construction properties.

Our client is seeking a team player who has a “no job too big or too small” attitude. A proactive thinker with a can-do mentality who is ambitious and intuitive will prove successful. Looking for an individual who takes pride in their work and flourishes in a fast-paced environment. Must have the ability to manage time wisely, follow up, and communicate status of projects. Our ideal candidate will take direction from the Executive Management team well, offer creative and prompt solutions to issues, and provide meticulous attention to detail.

Role & Responsibilities

• General daily activities
• Fielding borrower requests, researching, monitoring significant events, uploading documents, monitoring emails and phone lines
• Daily payment posting processing
• Daily Bank account reconciliations o Maintaining Commercial loan data in the FICS database
• Establishing and maintaining relationships with borrowers
• Work closely with other Bridge Servicing team members, Closing and Asset Management teams
• Assist Capital Origination and Underwriting teams as requested
• Review and interpret Commercial loan documents to service Bridge and Mezzanine Loans in accordance with agreed upon terms
• Analyze and interpret data to accurately input terms into a servicing database and ensure efficient servicing of loans
• Draft and review payoff calculations and statements
• Draft and send Welcome emails to new closing loan Borrowers
• Maintain compliant Insurance coverages and process payments
• Transaction processing including disbursements for insurance and taxes
• Run Escrow Analysis annually for assigned loans in the Bridge portfolio
• Maintain accurate ACH debit information in FICS
• Complete monthly custodial account bank reconciliations
• Monitor reports and system generated notices to ensure rate changes are in accordance with documented terms
• Prepare monthly Billing Statements and distribute to Borrowers
• Process and issue revised Billing Statements when necessary
• Report and actively pursue resolution of past due items and matters of default in accordance with agreed upon terms
• Adhere to timelines and deadlines established based on client needs and department workflow
• Identify potential issues, including but not limited to, inconsistencies, errors and defaults and effectively report those issues to managers and clients.
• Familiar with all aspects of permanent loans servicing, including, but not limited to payment processing, escrow administration and analysis, ARM management, and investor reporting. In particular, possess the ability to recognize “norms” and identify those parameters that are “unique” or unusual, that may require special handling

Required Experience & Skill Sets

• Experience in Commercial loan servicing preferred
• Bachelor’s degree in accounting or related experience working in financial/banking institutions (Business Administration, Finance, or Accounting, preferred)
• Multifamily lending/servicing experience a plus
• Excellent communicator with people skills
• Proficient use of Microsoft Office, inclusive of Excel, Word, Outlook, Teams
• General database knowledge and experience
• Ability to multitask and work in fast-paced environment and meet deadlines
• Ability to learn quickly and work independently
• Minimum 40 hours per week with more as needed to complete work requirements