Dispatcher

Dispatcher Job Description –

The dispatcher is a key member of the team and is responsible for managing the driver experience by providing a high level of service. Our drivers are independent contractors, not employees. There is no forced dispatch, which requires the dispatcher to build a relationship of trust and respect with their drivers. The ideal candidate needs to have a high level of integrity, professionalism, constant positive attitude, and the ability to operate autonomously in a fast-paced environment.

Company Competencies

• Accountability: Taking responsibility for your actions and learning from mistakes.
• Determination: Always strive for success, a little growth each day goes a long way.
• Ethics: Using your best judgement to make decisions that you and the company can be proud of.
• Innovation: Always looking for the best way to do business, and not getting stuck in the "way it has always been done."
• Integrity: Acting with integrity at all times to lead by example.
• Positivity: Strive to find enjoyment in what you do, it will show!
• Respect: Treat everyone with the same respect you would want them to show you.

Role Competencies

• Analytical Thinking: Analyses basic situations
• Attention to Detail: Recognizes obvious information
• Critical Judgment: Processes complex information
• Decision Making: Makes decisions based solely on guidelines and policies
• Fostering Communication: Listens and clearly presents information
• Information Gathering and Processing: Follows prescribed information gathering procedures
• Inspiring Others: Supports others to meet goals and excel at work
• Managing Resources: Uses resources effectively
• Planning and Organizing: Plans and organizes own activities
• Problem Solving: Identifies basic problems
• Self-Awareness: Seeks to understand own strengths and vulnerabilities
• Teamwork: Collaborates with others
• Using Information Technology: Uses basic IT tools

Goals

• Maintain high level of service and positive attitude when talking with drivers.
• Provide organized support in scheduling, routing, tracking, and invoicing.
• Dispatch drivers across the US and Canada.
• Work with drivers to resolve breakdowns and pickup delays.
• Manage driver finances and ensure drivers are paid on-time and accurately.
• Coordinate with other departments including sales, safety, claims and accounting.
• Contribute to a positive work environment.
• Manage daily schedule to maximize results.
• Meet all outlined individual and team expectations for performance.

Qualifications

• College degree or one year of dispatch experience
• Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines
• Highly organized, detail oriented and effective under pressure
• Excellent written and verbal communication with the ability to provide valuable and timely customer service to candidates, hiring managers and senior level management
• Knowledge of office management systems and procedures, with intermediate computer skills
• Prior dispatching, driver management or logistics experience is ideal
• Transportation industry knowledge preferred but not required

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: One location