What are the responsibilities and job description for the MSP Level II Tech position at TeamLogic IT, Point Loma, CA?
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
About Us
TeamLogic IT is a fast-growing managed services provider (MSP) committed to delivering proactive, secure, and strategic IT solutions to small and mid-sized businesses. We’re looking for a skilled and customer-focused Level II Technician to join our team and help businesses thrive through technology.
What You’ll Do
As a Level II Technician, you’ll work closely with clients and internal teams to:
- Troubleshoot and resolve escalated issues from Level 1 support, including:
- Windows Server, Active Directory, DHCP/DNS
- Office 365/Exchange Online administration
- Network devices (firewalls, switches, routers)
- Virtualization platforms (VMware, Hyper-V)
- Perform desktop migrations, system upgrades, and patch management
- Configure and maintain backup and disaster recovery solutions
- Use PowerShell and other tools for automation and diagnostics
- Document solutions and contribute to the internal knowledge base
- Participate in on-call rotation and scheduled on-site visits
- Communicate clearly with clients and maintain high satisfaction scores
What You Bring
- 2 years of experience in a technical support or MSP environment
- Strong knowledge of Microsoft 365, Windows Server, and networking fundamentals
- Experience with RMM tools, ticketing systems, and documentation platforms
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Relevant certifications (e.g., CompTIA Network , Microsoft, Cisco) are a plus
Why Join Us
- Competitive salary and benefits
- Career growth opportunities toward Level III or vCIO roles
- Access to training, advisory boards, and R&D initiatives
- A collaborative, client-first culture with a focus on proactive service
How to Apply
Submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to meeting you!
Salary : $34 - $38
