What are the responsibilities and job description for the Contact Center Specialist - Banking position at Tech Credit Union?
If you want to change people’s lives and love to brighten people’s days, we would love to meet you! Tech Credit Union currently has an opening for a Contact Center Specialist. This is a 100% in-office position located in Valparaiso, IN.
Come work with the "Best Credit Union in the Region"! In our 11 branches, our teams provide our Members with better options that guide them on the path to reach their financial goals throughout life’s journey.
Since 1936, we have been a trusted financial partner to generations of Members and their families in Northwest Indiana and the Chicagoland South Suburbs.
As the Contact Center Specialist, you will respond to a high volume of inbound calls, emails, and other communication platforms, delivering superior member service, and provide first person resolution to member inquiries.
The primary responsibilities of the Contact Center Specialist are:
- Answer any questions about Tech CU’s locations, services, products, payment inquires etc.
- Help resolve any product or service problem or complaint in a timely manner
- Perform member account maintenance
- Take, process and close consumer loan application
- Process and open new accounts
- Achieve all sales goals, service expectations, and educational goals
There is no face-to-face interaction in this role. All communication is through phone or technology platforms.
Qualified candidates for our Contact Center Specialist position will have:
- Minimum one year of branch banking experience; financial call center experience is desired
- Minimum one year of financial institution lending experience is desired
- A high school diploma / GED
- Excellent verbal and written communication skills
- Proficiency in Microsoft Word and Excel
- Experience using a CRM or membership data base is desired
- Ability to work with outside vendors
- Solutions-driven mindset
- Superior Member Service skills
- Ability to work a 40-hour per week schedule between the hours of 8:00-6:00 p.m. Monday-Friday and 8:30-12:00 noon on Saturdays
Tech Credit Union offers:
- Opportunities for career growth and advancement
- Purpose-driven culture
- Excellent training programs
- Comprehensive health insurance is available less than 60 days from your start date
- Health Savings Account with company contribution
- Company-matched 401k and pension plans
Our Core Values
Tech Credit Union is a better financial services option because we support our members, our team, and our communities in exceptional ways...
...by building trusted relationships with our members through providing solutions that guide them toward financial success;
...by investing in and trusting our diverse team and recognizing their contributions to Tech Credit Union;
...and by being committed to the social and economic success of the communities we are proud to serve.
If our Contact Center Specialist position sounds like a better option for your career, please apply today.
Tech Credit Union is an Equal Opportunity Employer.
