Technical Writer

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Technical Writer

Hours: 8:00am - 4:30pm
Location: Pensacola, Florida (Need to report to campus at least 4x per month)

Responsibilities
Create and maintain clear, concise response procedures that contribute to no perceived downtime for the Network Operations team
Work collaboratively with support teams and management to implement process improvements
Interview engineers and/or support teams to obtain workflow, processes, or other technical information
Research, analyze and document processes and procedures for related teams outside of Network Operations
Research, gather, and synthesize data to present conclusions and recommendations to management and/or team members
Represent the Network Operations team project implementation meetings and other meetings as requested by Leadership.
Execute daily ad hoc tasks and lead small projects as needed
Implement and coordinate knowledge management activities/processes to include content analysis, document management, data capture, portals and customer reporting
Design, develop, and implement technical documents including electronic training, user manuals, help documents and tutorials
Compile information requirements, objectives, functions and features
Gather technical information, prepare written text, and coordinate layout and manual organization
Integrate information from functions throughout the organization to facilitate access, sharing and dissemination of information with team members, internal business partners and stakeholders
Leverage information sharing portals to share information with staff and stakeholders
Train and educate front-end users on knowledge management tools and content availability
Create and monitor key performance indicators as a measure of documentation efficacy and relevance
Perform other duties as assigned or appropriate
Gather technical information, prepare written text, and coordinate layout and manual organization
Leverage information sharing portals to share information with staff and stakeholders
Train and educate front-end users on knowledge management tools and content availability

Qualifications
Significant experience researching, compiling, and documenting data, business processes, and workflow
Significant experience in developing technical documentation
Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
Expert skill capturing and translating technical processes and requirements into easily understood terms
Expert verbal and written communication skills
Advanced research, analytical, and problem solving skills
Advanced organizational, planning and time management skills
Advances skill in producing desired results and achieving goals and objectives
Advanced verbal and written communication skills with high attention to detail
Advanced skill communicating complex technical concepts to non-technical audiences
Advanced skill identifying and analyzing technical requirements and recommending solutions
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Advanced skill working with all levels of management, supervisors, stakeholders and vendors
Experience creating/editing presentations using software or other types of material/media
Effective skill supporting a global 24/7, member/customer focused services operation
Ability to work independently and as part of a team
- Advances skill in producing desired results and achieving goals and objectives

Desired Experience in structured knowledge transfer activities
Desired Experience creating and maintaining SharePoint applications/pages
Desired Knowledge of Federal's products, services, processes and procedures
Desired bachelor's degree in English, Information Systems, Engineering, related technical field, or equivalent work experience.