What are the responsibilities and job description for the Help Desk Support Specialist position at Technogen, Inc.?
Part-Time Computer Support Specialist
Location: Peterson Space Force Base – Education and Training Center- Colorado Springs, Colorado- Onsite role.
Employment Type: Part-Time (Contractor Role)
Duration: Long term
Position Overview:
The Client is seeking a qualified Part-Time Computer Support Specialist to provide non-personal services in support. The selected candidate will deliver technical assistance and support for hardware, software, and IT systems.
Key Responsibilities:
- Provide on-site computer and IT support for the Education and Training Center’s operations
- Troubleshoot and resolve hardware and software issues across multiple platforms
- Assist with system updates, configuration, and maintenance of IT infrastructure
- Support users with technical guidance and training as needed
- Ensure compliance with Department of Defense (DoD) cybersecurity and information assurance standards
- Maintain documentation of support activities and system configurations
Minimum Qualifications:
- Experience:
- Minimum of one (1) year of current experience in computer hardware and software support
- Demonstrated proficiency in troubleshooting and maintaining IT systems
- Certification Requirements:
- Candidate must hold at least one of the following DoD-approved Information Assurance Workforce Certifications as outlined in DoDM 8140.03:
Certification
- A
- Network
- Security
- CISA
- CND
- GFACT
- GICSP
- GSEC
- FITSP-O
- SSCP
- CCNP Security
- SecurityX / CASP
Additional Requirements:
- U.S. Citizenship required
- Ability to pass background checks and meet security clearance requirements
- Strong communication and organizational skills
- Familiarity with DoD IT environments preferred
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