Help Desk Technician

Help Desk Technician

Job Pay Range: $22.00 - $24.00 per hour

Job Summary

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Information Systems team, this role will be the first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications. Perform required installs, configurations, and maintenance of applications on PCs. Provide computer support to system users and guests of the Hotel.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What You Will Be Doing

• Daily Help Desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities
• Monitor Help Desk email account and direct workflow accordingly
• Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel
• Install new equipment, replace existing equipment and move equipment, when necessary, throughout the property
• Assist guests with connecting to wired and wireless networks in guest rooms and meeting rooms
• Provide user support for all computer systems used throughout the Hotel
• Assist with tracking the company’s inventory of computer hardware and software
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Other duties as assigned
  
  

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Strong attention to detail
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Possess general knowledge of hardware and software platforms. Understand the Hotels general business functions and a conceptual understanding of each unit’s activities
• Ability to explain technical concepts to non-technical users in a clear and concise manner
• Ability to read, analyze, and interpret technical procedure(s)
• Ability to write reports, business correspondence, and procedure manuals
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Current CompTIA A certification required for consideration
• Obtain a second certification of Network or Security or equivalent within 180 days of employment
• High School diploma or equivalent. Experience with Microsoft Office products preferred
• Reasonable accommodations will be made for individuals with disabilities*
  
  

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
  
  

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.