What are the responsibilities and job description for the Help Desk Technician position at County of Elbert?
Description
The IT Support Analyst / Help Desk Technician is responsible for providing technical support to end users and supporting all end-user equipment. They interact with internal customers by phone or in person to resolve their computer problems related to software and hardware issues to help them run smoothly again.
Requirements
Essential Functions:
- Configuration and troubleshooting of all end-user devices including but not limited to desktops, laptops, mobile devices, printers, docking stations, and all other end-user supporting equipment
- Installation and troubleshooting of software including Microsoft Office Suite
- Basic network device troubleshooting
- Communication with trusted vendors (Ex. ISP)
- Ability to follow documented policies and procedures
- Create and improve technical documentation
- Asset management including hardware, software, and license management
- Account management in Active Directory, Office 365, and other systems as needed
- Provisioning functions including onboarding and offboarding processes
- Basic Voice over Internet Protocol (VOIP) phone troubleshooting
- Badge access permission management
- Special IT projects assigned by IT Director
Success Factors:
- Alignment with County mission, vision, and values
- Strong work ethic with a great attitude
- Strong focus on customer service
- Strong team player with the ability to adapt to diverse team members
- Ability to perform in a fast-paced work environment
- A high level of time management, accountability, and prioritization skills
- Self-motivated, goal-oriented, and driven to accomplish department goals
- Ability to be organized, problem-solve, and be solution-oriented
- Strong ability to influence desired outcomes by mastering relationship-building
- Basic knowledge of Microsoft Office (PowerPoint, Word, Excel, etc.)
- High attention to detail
Experience and Education:
- At least 1 year of help desk/desk side support experience
- An equivalent combination of education and experience may be substituted on a year-to-year basis.
Additional Requirements/Licenses/Certifications:
- Candidates must pass criminal and Motor Vehicle Record (MVR)?background checks and pass a pre-employment drug screen.
- CompTIA A preferred
Notes:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year / $29.38 - $34.72 per hr
Benefits:
- 401(a)
- 401(a) matching
- Health insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Sick Leave
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 1 year
Schedule:
- Four-day workweek
- 9-hour shift
- Monday to Thursday
Salary : $55,000 - $65,000