What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems c/o Allegis Group?
Job Details
Description:
Resolve incidents and more complex work orders for our IT Users remotely through all intake methods.
Assist Incident Management and the EOC with notification and resolution during system/application outages
Resolve work orders following documented steps and training
Other duties as assigned
Skills:
Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow
Top Skills Details:
Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support
Additional Skills & Qualifications:
Weekend Shift (30 min lunch unpaid and three 15 min breaks paid)
Sat 2am - 2pm
Sun 2am-2pm Sun
Mon 8am-5:30pm
Tues 8am-5:30pm
Skills:
Strong Verbal and written communication skills
Problem solving skills
Excellent customer service and interpersonal skills.
Basic ability to work independently and manage one's time.
Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Knowledge of commonly used IT concepts, practices and procedures
Preferred Qualifications:
IT Customer Service Experience
Ticket Tracking System Experience
Experience Level:
Intermediate Level
Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Resolve incidents and more complex work orders for our IT Users remotely through all intake methods.
Assist Incident Management and the EOC with notification and resolution during system/application outages
Resolve work orders following documented steps and training
Other duties as assigned
Skills:
Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow
Top Skills Details:
Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support
Additional Skills & Qualifications:
Weekend Shift (30 min lunch unpaid and three 15 min breaks paid)
Sat 2am - 2pm
Sun 2am-2pm Sun
Mon 8am-5:30pm
Tues 8am-5:30pm
Skills:
Strong Verbal and written communication skills
Problem solving skills
Excellent customer service and interpersonal skills.
Basic ability to work independently and manage one's time.
Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Knowledge of commonly used IT concepts, practices and procedures
Preferred Qualifications:
IT Customer Service Experience
Ticket Tracking System Experience
Experience Level:
Intermediate Level
Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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