Custom Order CSR

Description

Generate customer quotations based on requested products or services.

Accurately enter sales orders received via email, phone, or fax into the ERP system, ensuring all customer details, billing information, part numbers, and specifications are verified beforehand.

Send order confirmations and maintain clear communication with customers throughout the order lifecycle.

Address and resolve discrepancies or issues related to customer purchase orders.

Monitor and expedite order progress as needed on behalf of customers.

Collaborate with internal departments (e.g., production, scheduling) to respond to customer inquiries regarding technical details or order updates.

Track shipments and provide proof of delivery upon request.

Maintain and update customer data within the management database.

Manage customer complaints and ensure all corresponding documentation is completed.

Support the Regional Sales Manager by handling inquiries while they are remote or traveling.

Handle inbound customer service calls, including call routing, taking orders/messages, providing quotes, and answering technical questions.

Scan and digitally organize job orders and sales documentation daily.

Skills & Qualifications

At least 2 years of experience in inside sales or industrial customer service.

Proficient in using computers, including word processing and spreadsheet software.

Strong written and verbal communication abilities with professional correspondence skills.

Excellent analytical and problem-solving capabilities, with sound judgment to make decisions within established parameters.

Strong critical thinking aptitude.

Ability to thrive in collaborative, team-based environments.

Exceptional attention to detail and ability to manage tasks efficiently under pressure.

Familiarity with industrial products preferred.

Solid math skills, including unit conversions and price calculations involving imperial and metric systems.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wheeling,IL.

Application Deadline

This position is anticipated to close on Aug 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.